We have seen businesses going digital for more than a decade now, however, following the outbreak of COVID-19, digitalization has become an integral part of an enterprises’ business strategy to survive in the new normal.
Additionally, the role of a CIO has been upped towards driving swifter adoption of digital technologies, and automation technologies to transform employee and customer experiences. Today, companies that want to digitally transform themselves must execute and respond effectively to customers and employee needs. This will help them remain competitive and drive the stakeholder/shareholder value.
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Technology as the Key Enabler