With a growing work-from-home (WFH) culture, automation has emerged as a key tool. However, the increased technology adoption has come with a host of challenges, such as the need for workforce reskilling and upskilling. Industry leaders share their views on the uptake of ICT solutions across their organizations and the way forward.
Mukul Singhal, Head – Digital & IT, Birlasoft in conversation with Tele.net:
1. What are the key ICT trends dominating the IT/ITeS and BPM/BPO sector at present?
Technology has played a crucial role across sectors for enabling an ecosystem for continuity of business operations. The key theme for this year has been resilience.
For any enterprise-based technology, the important strategy will be to revisit how digitally integrated platforms using cloud, low-code tech can allow transformation and modernization journeys to spark rapid disruption along the way.