Smart Connected Products

The Journey of Smart, Connected Products (SCP)

The manufacturing industry across the globe is undergoing the next wave of radical shift - a shift where what they manufacture (products), and how they design, manufacture, procure, and service these products has become critical more than ever before.

The biggest driver of this change is technology. Since many decades, technology has been leveraged to automate activities in the value chain and integrate these activities across business functions, geographies and boundaries. Advances in technology such as computing power and size of hardware and sensors, affordability of technology, and pervasive internet connectivity, has today, made it possible to embed technology into the products and assets to make them smarter and connected. With Smart, Connected Products, organizations can eventually make sense of the performance of their assets or products in factory, field or wherever the customer is, and proactively respond to ensure continued functioning of the product and service excellence.

The ability to quickly transform the business and to sustain this transformation in the long run is what will differentiate manufacturing organization from competition. For example -

Transforming Business Models – Discovering newer revenue streams such as moving from 'Make and Sell' to 'Make, Sell, Service' by embedding technology in your products

Transforming Processes – Making assets smarter and connected for proactive maintenance and maximizing uptime, and better safety and customer experience

Solution

An intelligent system for contactless screening of people, social distancing monitoring, and contact tracing

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Smart, Connected Products – Application Scenarios

Product Innovation

Product Design
Predict Performance
Improve Reliability
Battery Diagnostics
New Business Models

Consumer Experience

Usage Patterns
Personalization
User Interaction
Reordering

Operational Improvements

Service Optimization
Warranty Management
Customer Satisfaction
Early warning

Field Service

Connected Service
Remote Diagnostics
Warranty Analytics

Our Offerings

At Birlasoft, we enable manufacturing companies to develop “Smart” and “Connected” products. We provide services, platforms and solution accelerators to help our clients derive and deliver tangible value across their value chain, be it – transforming their business through data driven services such as those for improving the uptime of the products; or enhancing customer experience with recommendations based on advanced analytics such as Utilization patterns, etc.; or enabling real-time service excellence for them. Our offerings include –

Support Product Engineering - sensor recommendation, field gateway and connectivity solutions leveraging recent technologies like IoT, NBIoT, LTE-CAT M, etc.
Platform Selection and Implementation - IoT Platform (Cloud / On Premise) evaluation and selection based on multiple parameters such as security, governance, control, connectivity, analytics capabilities, etc.; and implementation
Operations monitoring - Operations Command Center setup for connected products using our IoT based platform "IntelliAsset"

Analytics - Data Science and Advance Analytics based modeling for cognitive and predictive use cases and insights. (e.g. predictive maintenance, warranty analytics, usage analytics etc.)
Service Excellence and Workforce Training - Mobility and AR-based Solutions for Field Services, Remote Collaboration (e.g. KFieldServe, Respial) to drive end-to-end real-time service excellence and to deliver trainings to employees in virtual or augmented environments, before they start working in the actual production environment

Enabling safer RMX operations, and driving customer excellence and process efficiency with award-winning IoT and Analytics platform

A global building materials company dealing in Ready-Mix Cement (RMX) was looking to improve customer satisfaction, accurately forecast demands, improve operational efficiency, and reduce costs related to logistics and transportation of RMX to their customer's location.