Superior Experiences, Built ground up, Delivered Right
Enabling superior customer experiences that are built on the pivots of integration, intelligence, connected, agility, and efficiency. We make experiences central to how you engage with your customers, employees, or partners.
Customer Experience isn't an Afterthought for the Future-ready Enterprise
Customer expectations are evolving at breakneck speed, but are enterprises keeping up when designing experiences that are spread across multiple channels and touchpoints of interaction? While enterprises recognize the criticality of Customer Experience as a key differentiator, most are still limited to refashioning the front-end experience or superficial interfaces in a bid to meet customer expectations. However, this means that you are always playing catch-up.
Birlasoft embeds CX into the core of your business transformation, from workplace efficiency to omnichannel delivery, taking advantage of sophisticated analytical systems and new channels to help you respond to your stakeholder expectations in near-real-time.
How we do it?
We leverage design thinking approach to tie in relevant technologies to help you deliver exceptional experiences and innovations to your stakeholders – employees, customers, and partners.
Highly focused user-centered approach towards creation of applications, portals, software
Implementation methodologies that blend user goals and business objectives
Our Customer Experience Services
Digital and CX consulting
We bring years of expertise in conducting digital maturity assessments and digital strategy & innovation workshops, designing interventions, enabling process digitization, providing digital product selection services, and creating roadmap for overall experience transformation.
User Centered Design
We analyze user persona and customer journeys across your omnichannel footprint to deliver holistic experiences on web, social, and mobile.
We transform internal stakeholder experiences through Enterprise Collaboration Products as well as modernizing your customer communication capabilities.
We leverage next-gen technologies such as automated Business Process Management (BPM), Robotic Process Automation (RPA), and AI-led automation to increase efficiencies.