Sustainability Report - FY 2023-24
The achievements and insights highlighted in this Sustainability Report are a testament to our ongoing journey toward building a sustainable future which will help us towards building trust, transparency among stakeholders, showcasing our commitment to sustainability.
Leadership Speak
"Birlasoft is dedicated to empowering a sustainable future and aims to stand out as a ESG leader in the IT services industry. Our unwavering commitment to the integration of sustainability and responsible business practices propels us to nurture an environmentally conscious, socially equitable, and well-governed economy.”
Leadership Speak
“At Birlasoft, our strength lies in our technological capabilities and the collective power of our people, communities, and partners. We aim to build a future where environmental care, social responsibility, and good governance coexist with business objectives. Embracing change, we actively shape a future that aligns with our values, meets stakeholder needs, and drives long-term resilience.”
Leadership Speak
“For sustainable growth, Birlasoft is committed to imbibe ESG priorities seamlessly in all operations to improve business performance by managing associated risk. We are strategizing a framework across organization to innovate, evaluate and achieve our Sustainability goals. Let’s weave sustainability into every aspect of our journey and create a responsible future.”
Our Vision
Empowering a sustainable future, Birlasoft aspires to be an ESG leader in the IT services industry. Our commitment to integrating sustainability and responsible business practices drives us to foster an environmentally conscious, socially equitable, and well-governed economy.
Our Commitment to Sustainability
At Birlasoft we believe in evolving to become a better ecosystem of talent, technology and values. People, Planet and Efficiency form the basic foundation of our mission to cater to provide solutions across the world that in turn affects the global livelihood. We have endorsed and imbibed people centricity in the transformed cultural tenet thereby ensuring that our organisation is amongst the leaders to project, promote and propagate Sustainability through the 3 crucial factors of Environment, Society and Governance.
Focus Areas
An ESG strategy offers a blueprint for value creation and connects the business strategy to material ESG issues. It identifies and drives focus on material ESG issues most relevant to Birlasoft’s business model and stakeholders, allowing them to develop strategic priorities.
Environmental
- Climate Action and Energy Management
- Decarbonization
Social
- Customer Engagement and Satisfaction
- Talent Attraction and Retention
- Diversity, Equity and Inclusion
- Employee Health and Safety
- Career Development
Governance
- Data Privacy and Cyber Security
- Business Ethics, Governance and Transparency
Bold
Carbon Neutrality: Implement energy-efficient technologies and reduce emissions, striving for carbon neutrality across Birlasoft's operations, towards the global “zero carbon” SDG.
Renewable Energy Adoption: Improve power adoption of company operations with renewable energy sources, leading the way in the green IT industry.
Waste Reduction: Reduce waste production through recycling and sustainable practices, setting new standards for eco-conscious operations.
Agile
Employee Well-being: Foster an agile work culture, promoting work-life balance and diversity at all levels, ensuring the well-being of every employee.
Women and Children Development: Respond swiftly to socio-economic needs, empowering women through education and skill development, and enabling children's scholastic growth.
Community Engagement: Engage dynamically with social initiatives, supporting education and collaborating with local communities for positive impacts, reflecting agile community engagement practices.
Special Needs Inclusion: Implement adaptive programs and accommodations, ensuring effective integration of employees with special needs into the workforce, exemplifying agile inclusion efforts.
Ethical Governance: Foster an agile approach to governance, promoting transparency, accountability, and integrity, aligning seamlessly with regulatory standards and industry best practices.
Board Diversity: Embrace diverse expertise, appointing directors from various backgrounds, ensuring a dynamic mix of perspectives in decision-making at the board level.
Stakeholder Engagement: Engage stakeholders proactively, incorporating feedback into decision-making processes, ensuring a balanced and agile corporate governance approach.
Ambitious
Improve our carbon neutrality by pioneering energy-efficient technologies and emission reduction efforts.
Set goals to ensure doing more of company operations with renewable energy sources, participating at the green transformation in the IT industry.
Pursue waste reduction targets, aiming to reduce waste production through innovative recycling and sustainable practices.
ESG Framework
Commitment and Goals
| E/S/G | Objective | Goal | Performance for FY 2024 |
|
Climate Action and Decarbonization | Carbon Neutral by 2040 |
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| Net Zero Target by 2050 | |||
| Adoption of EV vehicles in fleet and setting up EV charging stations within premises | Operating electric vehicles resulting in ~12 MT of CO2 emissions abated in the year (~5000 electric KMs per month), which is equivalent to growing 180 trees per year | ||
|
Energy Management |
Increase Renewable Energy share to 30% of total Electricity Consumption by FY2030
|
~15% of total electricity sourced from renewable sources (Solar and Wind Power) |
|
Water Management |
Zero Liquid Discharge (ZLD) at all premises
|
84% of wastewater recycled across offices |
|
Waste Management | Zero Waste to Landfill by 2030 for owned premises | 70% of total waste either recycled or reused |
| 100% recycling of E-Waste year-on-year | 100% E-waste Recycled | ||
| Implement 'ban on single use plastics' | Printer Cartridges returned back to OEM for recycling | ||
|
Diversity, Equity, and Inclusion (DE&I) | Increase overall gender diversity to 30% by FY 2025 | Achieved 25% gender diversity in FY 2023-24 at total workforce level |
| 100% employees to be sensitized and trained on overcoming unconscious bias in the workplace by FY 2025 | 25% employees sensitized and trained on overcoming unconscious bias in the workplace during FY 2023-24 | ||
|
Talent Management | Nurture long-term and high potential employees, including gender diversity to get them ready for elevated roles or senior management roles |
|
| Drive an average of 40 learning hours per employee per year | |||
|
Responsible Supply Chain |
Ensure acceptance from supplier on Birlasoft Supplier Code of Conduct
|
Integrated a diversified sustainable supplier onboarding risk management schema into the company's Enterprise Risk Management (ERM) framework |
|
Employee Health and Well-being |
Ensure all employees to be covered under holistic employee well-being initiatives such as BCares Program
|
All employees covered under holistic employee well-being initiatives such as BCares Program |
|
Data Privacy and Cyber Security |
Set the standard for data protection, ensuring all digital assets are managed with the highest level of security and privacy
|
Zero incidents on data privacy and cyber security breaches within the organization |
|
Customer Satisfaction and Engagement |
VOC >=4 (on scale 1 to 5) and improvement in >90% projects from last VOC score
Committed to focus on value additions through our products and services. VINCI as a platform to ensure transparency towards our customers and getting acknowledged for the continuous value additions
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Our Initiatives
Electric Vehicles in our fleet
Agreement with Lithium for provision of Electric Vehicles(EV) vehicles instead of Diesel vehicles in transport fleet to ensure reduction in carbon emissions and thereby reduction environmental pollution.
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Electric Vehicles in our fleet
Agreement with Lithium for provision of Electric Vehicles(EV ) vehicles instead of Diesel vehicles in transport fleet to ensure reduction in carbon emissions and thereby reduction environmental pollution. Electric Vehicles are environment friendly, have low running costs and pose a reduced risk of breakdowns. Operating electric vehicles will help us to achieve sustainability through reduction in our carbon footprint. To be specific,10000 electric KMs per month = 24 MT of CO2 emissions abated per year, which is equal to growing 360 trees per year.
SDGs impacted here
Environment Friendly Infrastructure
We ensure environmental sustainability through our 'green' infrastructures (with the architecture of offices ensure enough natural light) with effective waste management & water management.
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Environment Friendly Infrastructure
Green Design Considerations:
- The facility is built such as to conserve energy, control water consumption and ensure low life cycle cost of building maintenance.
- The North end has extensive use of glass to allow natural light to percolate without any direct sun rays incident on it, thus reducing the heat load on the building.
- Use of skylights ensure natural light inside the building thus reducing the use of artificial lighting.
- The glazing along the east and west is in the form of Double Glazing with reflective glasses and use of Clay tiles. This further reduces the heat load on the building.
- Indoor and outdoor plantation reduces glare and radiation to a great extent. This keeps a micro climatic control on the exteriors as well.
Energy Efficiency and Conservation of Resources
- Air Conditioning - A Variable Refrigerant Flow (VRF) air conditioning system has been installed which results in substantial savings in energy consumption. The success of the solution is apparent from the fact that this facility has been able to manage substantial savings in energy costs.
- Lighting All lights are converted LEDs thereby reducing energy consumption.
- Water conservation 120,000 litres water is recycled daily and treated through a modern sewage treatment plant. The recycled water is used for gardening purpose.
- Smart Compost Plant A smart composter plant has been set up to treat the organic waste, which generates organic manure.
Sustainability Continues...
Leadership Sponsor for the Hunger Project
Honored to be a part of The Hunger Project's 2023 Annual Fall Event as a Leadership Sponsor
We stand shoulder to shoulder with communities globally dedicated to ending hunger at a time when hunger is on the rise. Together, we envision a future free from the burden of hunger, where every individual has access to nourishing food and the opportunity for a better life.
Let's work hand in hand to reverse the alarming trend and make a difference.
SDGs impacted here
The Hunger Project X Birlasoft | Building a World Without Hunger
B-Empowered
SDGs impacted here
A Leadership Development And Mentoring Initiative That Empowers Women To Recognize Strengths, Differentiate Constraints, Develop Assertiveness, Shed Biases, Select Careers, Be An Effective Communicator And Establish One’s Unique Brand.
Energy management
- 120000 litres of the fresh water recycled through Sewage treatment plant and used for gardening purpose.
- All lights replaced with LED Lights
- Changing over to LED lamp projectors
- Solar Power generation plant installed on rooftops to generate renewable energy
- Old Monolithic UPS replaced with high efficiency modular UPS at Pune, Mahape and Hyderabad Locations thereby reducing the UPS power consumption by around 10% per annum.
- Solar Water Heaters installed for hot water usage in Kitchen and Gymnasium.
- Ac temperature controlled from BMS thereby leading to energy savings.
SDGs impacted here
Disha – Youth Holistic Development
Facilitate Learning By Extending Institutional And Infrastructural Support To Enable Children From Marginalized Communities To Grow And Develop To Their Full Potential.
Waste Management + Water Treatment
- Waste segregation at source as E Waste, Bio-degradable waste, Non biodegradable waste
- Printer Cartridges returned back to OEM for recycling.
- Bio-degradable waste like food waste, garden waste is recycled through smart composter plant.
- E-waste sent for recycling through authorized certified agency
SDGs impacted here
Preventive Healthcare Program for Women
Birlasoft has partnered with the William J. Clinton Foundation (WJCF) to improve access to screening and treatment of pre-cancerous lesions in the state of Rajasthan. Engaging with the state government and public health facilities, Birlasoft aims to strengthen access to care and prevention. So far more than 2000 women have benefited by this program.
SDGs impacted here
Extended Feature Education
SkillFolio – A framework created for managing enterprise skill profiles of employees for improved centralized skill management and personal development. This works on intensifying our capability-building programs to provide development opportunities to our existing employees to help them scale up on the desired skills/ competencies, empowering them to become ‘future ready’.
SDGs impacted here
Guided Learning on Coursera
A wonderful way to do so is to acquire new learning and skills with ‘Guided Project learning‘ on Coursera, which provides hands on Applied Learning. Employees earn a certificate and develop skills on using tools in real-world scenario. The self-paced Guided Projects, includes step by step guidance from instructors and a cloud workspace for practice.
SDGs impacted here
ERM framework
Risks are inherent in the Company’s business activities and can relate to strategic objectives, business performance, compliance with laws and regulations, technological changes and those critical to environmental, social and governance (ESG) priorities. In today’s fast-paced business environment, organizations across the globe face a wide range of risks that can impact their operations and bottom line.
Enterprise Risk Management (ERM) is a holistic, integrated, structured, and disciplined approach of leveraging the organization’s capability of identifying, assessing, measuring, monitoring and responding to risks across the enterprise aligned with its strategic objectives and risk appetite.
Birlasoft is committed towards protecting and maximizing value towards stakeholders and constantly endeavors to take effective and risk-informed business decisions. The ERM framework at Birlasoft has evolved over the years from being a conventional compliance driven risk management process focused on effectiveness of internal controls to being a strategy and value driven risk management approach, aimed at protecting and maximizing value towards stakeholders and constantly endeavoring to take effective and risk-informed business decisions.
The ERM 2.0 framework at Birlasoft has been designed and developed in alignment with the regulatory requirements and leading Enterprise Risk Management standards and guidelines – ISO31000:2018 and Committee of Sponsoring Organizations (COSO) and is further aligned to the Regulatory guidance on sustainability; ensuring Environment, Social, Governance (ESG) risks.
ERM 2.0 ensures close integration with the various Business Units and the Enabling Functions to provide a holistic approach on risk management. We follow a top-down approach for key risks wherein they flow from the Enterprise Risk Register to the Function level Risk register with defined ownership and timelines. The risk exposure of the Company shall be measured by assessing enterprise risks using the Risk Assessment Scales defined as per the Risk Appetites adopted by the Board. A key feature of risk assessment introduced in ERM 2.0 is grading the velocity of the risk, which would reflect the speed of onset of the risk event, or the time taken for the risk event to manifest. Our established governance mechanism provides oversight to the Leadership on the Risk Landscape allowing for informed strategy setting, balancing risk, and opportunities with compliance requirements.
Bcares
Bcares is Birlasoft’s holistic Employee Welfare Program, which has a vision to “Inspire, create and maintain workplace and environment that supports holistic wellbeing”. It’s wellness charter includes Physical, Mental, Social, Financial and workplace wellness.
VINCI - Value IN Customer's Interest
VINCI (Value IN Customer's Interest) is an innovative online platform, crafted in-house, with the sole purpose of capturing all the value-adds that contribute to customers business excellence through enriched business user experience.
DEI - Diversity, Equity and Inclusion
At Birlasoft, Diversity starts with Inclusion. It's not just about empowerment of one gender, it's about 'Coexistence' of all of us and all of our abilities where we all 'Collaborate' while being 'Considerate'
Our ESG Offering
Tackle ESG risks and unlock opportunities with our cloud-native data foundation solution.
ESG issues have become the main agenda in every company's board room. However, these issues have significant room for improvement, and the solutions should be delivered right about now.
Awards & Recognitions
Birlasoft has been recognized as an official participant in the CO2 Impact Program 2022-23 for its positive contributions to the environment
Birlasoft secures the Great Place to Work certificate three times in a row!
Birlasoft Awarded in Transport Management Category at the iNFHRA 8th Edition Workplace Excellence Conference & Awards 2023-24
Birlasoft Shines bright at AccelHerate and DivHersity Awards
Top 20 -DivHERsity Champions (Large Enterprises) & Women Leadership Development
Birlasoft Won Silver for Excellence in Biophilic Design & Nature Integration (Corporate Category ) at iNFHRA Conference & Awards 2024-25, Pune Edition
Birlasoft Won Gold for Excellence in Healthiest Workplace at iNFHRA Conference & Awards 2024-25, Pune Edition
Birlasoft's Green Building Practices Earn Bronze at BW Business World FM Conference & Excellence Awards 2024!
Policies and Certificates
We are committed to be guided by the UN SDGs to work towards the aspects of environment, human rights, labor, child education and women development, innovation, customer centric value additions, ethical business framework and employee centricity. Our policies, thus, are encompassing these tenets.
Our policies help nurture the culture of a sustainable inclusive partner framework with our governance strategies to manage stakeholders- be it customers, vendors, 3rd party service providers, employees, peers in business.
- Anti-Slavery and Human Trafficking Statement
- Human Rights Policy
- EOHS Policy
- POSH Policy
- Global Diversity Equity and Inclusion (DE&I) Policy
- Whistle Blower Policy
- Code of Business Ethics and Conduct (COBEC) Policy
- Corporate social Responsibility Policy
- Nomination & Remuneration Policy
- Policy on Preservation and Archival of Documents
- Policy for Determination of Materiality of Events or Information
- Supplier Code of Conduct
- Water Management Policy
- Waste Management Policy
- Anti – Bribery and Anti - Corruption Policy
- Global Supplier Management Policy (Abridged Version)
- Equal Opportunity Employer Policy
- Energy Management Policy
- Enterprise Risk Management Policy
- Group Corporate Tax Policy
- Environmental, Social and Governance (ESG) Policy
- ISO/IEC 27001- Information Security Management Certificate
- ISO/IEC 27701- Privacy Information Management Certificate
- ISO 9001:2015 - Quality Management Systems Certificate
- ISO/IEC 20000-1:2018 Information Technology Service Management Certificate
- ISO 45001:2018 Occupational Health and Safety Management Systems Certificate
- ISO 14001:2015 Environmental Management Systems certificate
- CMMI Certificate ver 3.0 Level 5 SVC & DEV
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