With help of IoT, Cloud, Analytics, Mobile, and Social [iCAMS], we are constantly helping high tech companies gain an edge and facilitate agile product development, more frequent product introductions, and smarter user interfaces.
Current Trends in High Tech
High Tech companies, operating on the cutting edge of technology, are reimagining their business models based on the nexus of IoT, Cloud, Analytics, Mobile and Social (iCAMS). Across the highly competitive global market, business consolidations are common, with companies positioning themselves as digital businesses and platform companies. We see a focus on IT Transformation, Cloud Adoption, Innovation, Smart Appliances, Logistics Optimization while moving towards Servitization.
To constantly improve the user experience there is a need to facilitate agile product development, more frequent product introductions, and smarter user interfaces. OEMs are seeing pressure on aftermarket activities addressing warranties, returns and repairs.
The global High Tech market is dynamic and often seasonal. Complex supplier relationships require components to be sourced from multiple suppliers that may be subject to industry-wide shortage or regulations. There is the need for advance notification of lifecycle events, product customization and third party integration.
Complex networks of sales & marketing systems include channel partners, dealers, VAR's and Alliances, which all have a window into the end customer and product volumes of data that, when made usable, can provide a competitive edge for both consumer electronics companies and OEMs.
These trends drive the need for solutions across the value chain
- Consolidated view & management of product portfolio
- Enabling connected devices infrastructure
- Access to real-world data - user behavior, devices, sensors, transactions
- Listening and responding to sentiments of people that matter the most
- Engaging and communicating with customers across multiple channels
- Designing and building anywhere to support global operations
- Adhering to global trade compliance requirements
- Supply Chain integrity and transparent reporting
- Better collaborate with partners / suppliers and manage their performance
The Solution
As innovators and drivers of consumer change, High Tech companies adapt for technological advancements by focusing on modernizing their existing systems and processes to capitalize on opportunities. High Tech companies need to evaluate technologies to differentiate their business, Cloud, Mobility, Internet of Things (IoT), Big Data and Analytics, Product and Portfolio Management, Asset Management, Quality Management, Environmental Accounting and Reporting (sustainability), Modern Marketing processes and solutions, CRM, and Modern Supply Chain solutions, among others.
How can Birlasoft Help
Birlasoft provides offerings across the value chain - from product ideation to conceptualization, prototype, production to sales and aftermarket support.
Compliance & Data
Helping clients to meet their regulatory compliance and to generate and make sense of data
Process Optimization
Enabling High Tech clients to modernize and improve their processes such as product design, supply chain, manufacturing, sales and marketing, after sales, etc.
Customer Experiences
Enabling companies to introduce products faster and provide better experiences across multiple channels
Birlasoft Service Areas
Application and Infra Managed Services
Embedded Software
Value Chain Collaboration
Big Data and Analytics
Internet of Things
Cloud Enablement
Product Lifecycle Management(PLM)
Enterprise Resource Planning (ERP)
Human Capital Management
Birlasoft Offering Highlights for High Tech
Success Stories and Testimonials
"Juniper Networks wanted to increase customer satisfaction levels through a superior customer support solution that enabled faster resolution, more accurate issue routing, better case management and increased agent productivity. KPIT helped them achieve this goal with a modernized platform that expanded their capabilities and integrated case handling across all online and offline support channels."
Resources
Implement optimized Service request processes across web, phone, email channels from Initiate/Define Service