3rdEyeTM is our propriety web based tool for enabling IT Portfolio Transformation by providing a structured framework for capturing and analyzing IT Service and Asset information. 3rdEye™ can be used on a continuous basis by IT organizations to manage IT services and assets. It helps in assessing various IT Assets like applications, infrastructure, databases etc. with respect to their utilization, support to business, technical complexity, cost of ownership (TCO), fitness/suitability for business purpose etc. The analysis engine in the tool does processing of the data gathered and provides actionable intelligence to IT management which helps them in defining their future roadmap.
HP PPM software (available in SaaS and On Premises offerings) help overcome project management challenges. It provides PMO and executives with visibility into strategic and operational demand as well as ongoing projects across the organization. It offers Top-Down planning capabilities that are supported by detailed project plans resulting in better business outcomes. Software help in enhancing the visibility, maintaining the compliance, reducing costs through prioritize investments and consolidate project reporting across traditional and agile project.
Portfolio Management: This module enables you to govern your portfolio of projects, applications, and opportunities in real time with effective collaborative portfolio management processes. Complete lifecycle forecasting capabilities give you the information to make effective portfolio decisions, from proposal initiation, justification, and review to project initiation, execution, and deployment
Application Portfolio Management: This component enables you to assess and prioritize the entire application portfolio for rationalization and modernization opportunities. These opportunities are based on both business goals and IT technology decisions that provide ongoing support through business events such as mergers and acquisitions, divestment, and IT sourcing strategy changes.
Program Management:This module enables you to manage your programs collaboratively—from concept to completion. It automates processes for managing scope, risk, quality, issues, and schedules.
Project Management: This module helps you meet the challenges of managing projects in large, geographically dispersed enterprise environments. It integrates project management and process controls to reduce the number of schedule overruns, thereby reducing project risks and costs.
Financial Management: This module provides a single, real-time view into all financial attributes related to the programs, projects, and overall corporate project portfolio. Financial Management offers SOP 98-1 support, which uses a built-in capitalization method to reduce capitalization errors and uses out-of-the-box portlets to bring needed visibility and control.
Resource Management: This module provides comprehensive resource analysis, which includes both strategic and operational activities at any stage in the work lifecycle. This holistic approach enables a complete understanding of where internal or contracted resources are committed.
Time Management: The Time Management module helps you focus on value-added activities by streamlining time collection and improving efficiency in resource allocation across the wide range of work performed by employees.
Demand Management: The Demand Management module captures all project and non-project requests so you may know what the organization is asking for and have the information needed to prioritize valuable resources. Stakeholders have a comprehensive picture of past, present, and future demand so requests can be prioritized, assigned, viewed, and spread across multiple dimensions to identify trends.
Management Dashboards: This PPM Dashboard provides role-based, exception-oriented visibility into business trends, status, and deliverables to help you execute decisions quickly. It supports information sharing with other applications or corporate portals according to the Java Portlet specification—Java Specific Request (JSR 168)—and Web Services for Remote Portlets (WSRP) specification.
Mobile Access: The ability to make decisions on Demand Management requests and submit or approve time sheets is at your fingertips. This allows busy executives to stay connected any time and at any place.
ServiceNow® offers a portfolio of robust cloud-based applications (Enterprise and Express Editions) that automate and manage enterprise services. The applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades. ServiceNow ISO 27001 certified cloud platform with 99.8% availability is offered globally to customers via high availability mirrored data centers. The ServiceNow® applications are broadly classified into five product suites: IT Service Automation, Project Portfolio, IT Business Management, ESM Single Apps and Development Suite.
The platform system is inclusive of the below components:
Incident Management: Enables Customer to restore normal IT operations by providing capabilities to record, classify, distribute, and manage incidents through to resolution. Includes Performance Analytics limited to 15 KPIs, 1 dashboard and 90 days of data captured by Incident Management.
Problem Management: Facilitates the process of identifying the root causes of errors in the IT infrastructure by providing capabilities to record, escalate, and manage problems through to resolution.
Release Management: Facilitates the planning, design, build, configuration, testing, and release of hardware and software into the IT infrastructure.
Asset Management: Provides capabilities to track and manage the physical, contractual, and financial aspects of IT assets.
Request Management: Provides capabilities to approve and fulfill requests for IT goods and services defined and presented in the service catalog.
IT Cost Management: Provides capabilities to track one-time and recurring costs of configuration items used by IT and allocate those costs to business units using allocation rules.
Configuration Management (CMDB): Provides capabilities to identify, record, and report on IT configuration items and their relationships.
Project Portfolio: Provides capabilities to plan, organize, and manage IT projects and project portfolios including associated tasks and resources.
Resource: Provides a view of IT projects and the availability, allocation, and capacity of assigned IT resources.
Demand: Consolidates IT requests through a service catalog and routes them in a workflow to stakeholders who gather additional information to prioritize investment decisions.
SDLC: Provides capabilities to manage the software development process in IT projects including enhancement requests, defect prioritization, definition of release content, and tasks.
IT GRC: Provides capabilities to document IT policies and procedures, define and assess risks and controls, audit and test controls, and track remediation tasks.
Vendor: Enables Customer to manage, evaluate and compare IT vendors based on predefined criteria.
HR: Provides capabilities to manage the service delivery of a human resource department by offering a self-service catalog and assignment of requests based on fulfillment rules.
Facilities: Provides capabilities to manage the service delivery of a facilities department by offering a self-service catalog and assignment of requests based on fulfillment rules.
Field Services: Provides capabilities to create work order records for the repair and service of equipment. Requires IT Service Automation Suite.
App Creator: Allows Customer to build Custom Applications on top of the Service Automation Platform.