Our services begin with designing the ambition, the transformation plan, and prioritization and we ensure a seamless execution to achieve the objective and goals.
b) IT Governance
c) Program Management and PMO Services
d) API Management, Integration and Middleware
Our strong methodologies/frameworks are automated through our proprietary web based tool - 3rdEye™
which offers a structured way to capture and analyze relevant information.
- Duplicate applications
- Obsolete technology
- Functional gaps
- Integration gaps
- Non-standardized platforms & processes
The framework specifically aims for Zero Redundancy Operations to attain Cost Leadership and business alignment. Birlasoft has a proven methodology 'EASE- Explore, Analyze, Strategize, Execute' for driving various Transformation programs.
The areas of focus include Application Portfolio Optimization (APO) and IT Strategy, Business Process Re-engineering and Product Selection, IT M&A Consulting, Portfolio Simplification – Decommissioning, Value Discovery & Value Appropriation, SIAM– Service Integration and Management & Operating Model and CoE Setup.
Deals with implementation of Enterprise Service Management products and platforms. Adopting a People/Process/Tools centric approach, Birlasoft offers consulting led implementation services with a strong training program for customers. The platforms we have expertise in are ServiceNow®
, Atlassian Jira, Micro Focus PPM and BMC Helix.
- Roadmap advisory and consulting backed implementation
- Simplification of ServiceNow – Maximum OOB functionality
- Ensure better alignment with business priorities
- Deliver modern, intuitive user experiences with easy to maintain system
- Integrate ServiceNow with other business critical applications
- Make ServiceNow a single source of truth by integrating and leveraging data from other applications and systems
- Reduce Manual effort for productivity gains by automating task
- Use platform Automation and AI capabilities improve to maximize enterprise productivity and innovation.
- Map legacy and other Business apps to ServiceNow OOB apps
- Ensure proper architecture (scoped apps, inheritance, multiple implementations of single module etc.) for long term viability
- Optimize cost to serve through platform consolidation
- Quick and easy upgrades along with ease of maintenance
- Providing Level 1-3 support backed by Birlasoft ServiceNow COE and Consulting driven approach
- ServiceNow upgrades
- SOP Automation
- Training Support
- Advisory workshops in sync with new ServiceNow releases
- Coordinating with ServiceNow support via Hi portal
- Operational excellence via improved IT alignment with the business
- Increased operational efficiency
- Improved delivery predictability
Birlasoft has been a pioneer in setting up several successful Project Management Centers of Excellence for customers across industries and geographies. The key focus areas for efficient planning, execution, control and monitoring, and timely fulfilment are:
- Strategic Level Alignment
- Enabling Standardized Guidelines, Templates, Trainings and Resourcing
- Alignment with Industry Best Practices, Effective Tools and Processes
- Platform for Collaboration and Cross-learning
Birlasoft helps organizations migrate applications, data, and operating systems and implement enterprise wide solutions. The role of Enterprise application integration as an enabler of service-oriented architecture is well established.

