Transforming the IT Landscape.
Visualising the Future
 
Birlasoft's IT Transformation Services (ITTS) offers an integrated (advise to execute) approach towards business process, technology and operating model transformation. Our objective is to enable enhanced business-IT alignment, realize business value, optimize TCO (Total Cost of Ownership) for IT Assets and Services.
Our services begin with designing the ambition, the transformation plan, and prioritization and we ensure a seamless execution to achieve the objective and goals.
Our Practice Portfolio includes
a) IT Consulting and Business Analysis
b) IT Governance
c) Program Management and PMO Services
d) API Management, Integration and Middleware
 
With experience across a wide range of capability areas, our consultants help drive Strategy and business case creation and formulate execution plans to support overall benefits realization. Strong capabilities across established and disruptive application technologies combined with the right IPs and frameworks, help reduce cost, time and risk while executing transformation plans.
Our strong methodologies/frameworks are automated through our proprietary web based tool - 3rdEye™ which offers a structured way to capture and analyze relevant information.
Practice Portfolio
 
IT Consulting and Business Analysis
IT Consulting and Business Analysis
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The Digital age presents several challenges and opportunities for providing Advisory, Consulting and Business Analysis as services to help customers realize Business and Technology value.
Organizations with a large and complex IT portfolio would typically have several opportunities for optimization in terms of:
  • Duplicate applications
  • Obsolete technology
  • Functional gaps
  • Integration gaps
  • Non-standardized platforms & processes
These portfolio inefficiencies and redundancies create 'Technology Debt' which often hampers IT's ability to optimally support current and emerging business opportunities and a higher Total Cost of Ownership for IT portfolio. Birlasoft leverages its proprietary ZeROTechDebt™ framework which focuses on optimizing an organization's 'Technology Debt'.
The framework specifically aims for Zero Redundancy Operations to attain Cost Leadership and business alignment. Birlasoft has a proven methodology 'EASE- Explore, Analyze, Strategize, Execute' for driving various Transformation programs.
The areas of focus include Application Portfolio Optimization (APO) and IT Strategy, Business Process Re-engineering and Product Selection, IT M&A Consulting, Portfolio Simplification – Decommissioning, Value Discovery & Value Appropriation, SIAM– Service Integration and Management & Operating Model and CoE Setup.
Capabilites
IT Merger Advisory
Organizations have been taking the Mergers and Acquisitions (M&A) route to grow, compete and meet ever-increasing regulatory requirements. Birlasoft has a suit of offerings across the length and breadth of the merger process – due diligence, pre-integration, integration, post-integration and steady state to bring synergies across the organizations. Our teams have developed a set of robust playbooks through our extensive experience which enables a standardized approach for M&A IT Integration, including detailed processes, activities, inputs, dependencies, templates and timelines required to carry out integration activities.
Application Decommissioning Advisory
Our Decommissioning Framework is a step-by-step guide for decommissioning planning and execution. Birlasoft has assisted customers in developing a transformational roadmap and systematic execution plans that include application consolidation/retirement, data archival, new solution rollout, data migration to new systems and adjusting underlying infrastructure. Birlasoft has defined an end-to-end retirement execution process along with standard templates, checklists, process, activities and approval workflows required in the decommissioning process.
IT Strategy and Value Discovery
Business-IT alignment is the key to reducing IT operating costs and prioritizing projects with minimal risk to the business.IT Strategy service is focused on creating a business aligned technology strategy and roadmap - this is enabled by means of the IT Value Discovery framework which is a broad based assessment across a number of parameters. The objective is to assess the IT landscape, define a business aligned IT strategy, and create a strategic roadmap to achieve IT objectives.
Business Process Re-engineering Advisory
Birlasoft has rich experience in the business process mapping and re-engineering space. Our intent through this offering is to align current state processes to industry best practices and bring operational performance improvements. We drive this through increased visibility, standardization, intelligent automation, enhanced and increased consistency of customer experience, user experience and elimination of redundant activities and bottlenecks. The end goal is to enable the organization to implement business strategies with reduced time and effort.
Application Portfolio Optimization Advisory
Application Portfolio Analysis enables portfolio optimization from the perspective of business alignment and TCO. This would include defining the target state of the portfolio and the roadmap to reach the target state. To reduce operational costs and free up technical debt, there is a need to reduce the number of applications and amount of code by consolidating applications, retiring or decommissioning under-utilized applications, and driving standardization into common applications. A structured approach of Application Portfolio Analysis is used to rationalize the IT applications and assets of the organization and generates a program plan which includes initiatives identified to optimize client's IT setup, long term roadmap, skills needed, sourcing options, investment, risks and mitigation plan.
Accelerators
3rdEye™
EASE Framework
RAAI – Rapid Acquisition Assimilation For IT
ITIL Toolkit
Source, Scale, Simplify (S-Cube™)
IT Governance
IT Governance
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Deals with implementation of Enterprise Service Management products and platforms. Adopting a People/Process/Tools centric approach, Birlasoft offers consulting led implementation services with a strong training program for customers. The platforms we have expertise in are ServiceNow® , Atlassian Jira, Micro Focus PPM and BMC Helix.
The overall objective of having mature Service Support and Service Delivery processes in place is to improve service, scalability and support to the end-user and increase visibility for management in terms of reporting and service levels. With strong capabilities in Business Process, ITIL and IT Governance consulting & implementation, Birlasoft is uniquely positioned to help its customers in reaching a mature desirable operating model in the area of IT Service Management.
The areas of focus include Platform Provisioning, Strategic Roadmap Advisory, Licensing Advisory, and Process Designing & Implementation & Platform Upgrade for ITSM, ITOM, ITBM, CSM, HRSM, GRC & SecOps & Custom Built Apps.
Capabilites
Birlasoft Pillars for Maximizing ServiceNow® ROI from Platform
ServiceNow Platform Advisory & Implementation
  • Roadmap advisory and consulting backed implementation
  • Simplification of ServiceNow – Maximum OOB functionality
  • Ensure better alignment with business priorities
  • Deliver modern, intuitive user experiences with easy to maintain system
ServiceNow Platform Integration & Automation
  • Integrate ServiceNow with other business critical applications
  • Make ServiceNow a single source of truth by integrating and leveraging data from other applications and systems
  • Reduce Manual effort for productivity gains by automating task
  • Use platform Automation and AI capabilities improve to maximize enterprise productivity and innovation.
Accelerators
MF PPM
ServiceNow®
Atlassian JIRA
Platform Migration Services
  • Map legacy and other Business apps to ServiceNow OOB apps
  • Ensure proper architecture (scoped apps, inheritance, multiple implementations of single module etc.) for long term viability
  • Optimize cost to serve through platform consolidation
  • Quick and easy upgrades along with ease of maintenance
BAU Services
  • Providing Level 1-3 support backed by Birlasoft ServiceNow COE and Consulting driven approach
  • ServiceNow upgrades
  • SOP Automation
  • Training Support
  • Advisory workshops in sync with new ServiceNow releases
  • Coordinating with ServiceNow support via Hi portal
Program Management and PMO Services
Program Management and PMO Services
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Birlasoft helps clients execute large complex business transformation, infrastructure and IT programs by providing industry-leading program management services, methods and tools. Our advisory services help customers transform & govern their Programs to achieve:
  • Operational excellence via improved IT alignment with the business
  • Increased operational efficiency
  • Improved delivery predictability
The areas of focus include PM CoE Setup, PMO Services, Program Assessment and Advisory & Organization Change Management.
Capabilites
Independent Program Management
Birlasoft offers Individual Program Management Services taking end-to-end responsibility of a Program/Project management. We also take complete ownership to install/develop, manage, and maintain the program/project management functions at an enterprise level. Birlasoft equips the portfolio/program/project management resources with industry best practices, as well as our proprietary methodologies, certifications, knowledge of tools and domain trainings to enable quick onboarding and effective execution.
Project Management Center of Excellence (CoE) [PM-CoE]
Birlasoft has been a pioneer in setting up several successful Project Management Centers of Excellence for customers across industries and geographies. The key focus areas for efficient planning, execution, control and monitoring, and timely fulfilment are:
  • Strategic Level Alignment
  • Enabling Standardized Guidelines, Templates, Trainings and Resourcing
  • Alignment with Industry Best Practices, Effective Tools and Processes
  • Platform for Collaboration and Cross-learning
Organization Change Management
Any new initiative requires adoption of new behavioral patterns and mindsets by individuals and teams. Birlasoft helps customers build and execute comprehensive, effective organizational change management strategies for specific needs. We assess the organization's readiness for change and ensure smooth implementation by identifying and analyzing key changes to systems, processes and organizational structure.
Accelerators
PEVA/PESM™ - Project Management frameworks & service maturity
PMAspire™ - Award winning learning & development program
API Management, Integration and Middleware
API Management, Integration and Middleware
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Birlasoft helps organizations migrate applications, data, and operating systems and implement enterprise wide solutions. The role of Enterprise application integration as an enabler of service-oriented architecture is well established.
The areas of focus include API and Integration Strategy, Integration Platform Management - Legacy, Integration Platform Management – iPaaS and API Management, Legacy to API/iPaaS, Business Process Integration
Capabilites
Middleware practice plays a critical role to realize the Power of Digital for our customers. Consulting, implementation, and operational services on middleware platforms to drive a cloud-led digital transformation program.
Birlasoft offers comprehensive Digital Integration services on both modern and traditional middleware platforms. The areas of focus include API and Integration Strategy & consulting, Integration Platform Management – (ESB/SOA/B2B), iPaaS, API Management Marketplace and Monetization and Business Process Integration.
Birlasoft offers middleware/Integration services on all leading platforms such as Oracle, Mulesoft, Dell Boomi, Microsoft, IBM, Talend, Jitterbit, Informatica and open source like JBOSS Fuse ESB.
Accelerators
PROMON (Proactive Monitoring) Tool provides graphical dashboard for the status of the Jobs/Data Flows
Auto KEDB Tool is an Automatic Ticket resolution Tool based on predefined steps
Digitally transforming India's Workforce
Digitally transforming India's Workforce
Solutions
Transformations are becoming more complex as older technologies mature and newer technologies become more disruptive. IT transformation solutions enables fast-paced and efficient optimization of complex IT portfolio to enable better optimizations.
Overview - The framework specifically aims for Zero Redundancy Operations to attain Cost Leadership and business alignment. Birlasoft has a proven methodology 'EASE- Explore, Analyze, Strategize, Execute' for driving various Transformation programs.
The Digital age presents several challenges and opportunities for leveraging IT Assets of Applications, Databases and Infrastructure for enabling business differentiation.
Resources
IT and Business Operations: Changing mode of Service Transitions
IT and Business Operations: Changing mode of Service Transitions
Digitally transforming India’s Workforce
Digitally transforming India’s Workforce