3rdEyeTM is our propriety web based tool for enabling IT Portfolio Transformation by providing a structured framework for capturing and analyzing IT Service and Asset information. 3rdEye™ can be used on a continuous basis by IT organizations to manage IT services and assets. It helps in assessing various IT Assets like applications, infrastructure, databases etc. with respect to their utilization, support to business, technical complexity, cost of ownership (TCO), fitness/suitability for business purpose etc. The analysis engine in the tool does processing of the data gathered and provides actionable intelligence to IT management which helps them in defining their future roadmap.
ServiceNow® offers a portfolio of robust cloud-based applications (Enterprise and Express Editions) that automate and manage enterprise services. The applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades. ServiceNow ISO 27001 certified cloud platform with 99.8% availability is offered globally to customers via high availability mirrored data centers. The ServiceNow® applications are broadly classified into five product suites: IT Service Automation, Project Portfolio, IT Business Management, ESM Single Apps and Development Suite.
The platform system is inclusive of the below components:
Incident Management: Enables Customer to restore normal IT operations by providing capabilities to record, classify, distribute, and manage incidents through to resolution. Includes Performance Analytics limited to 15 KPIs, 1 dashboard and 90 days of data captured by Incident Management.
Problem Management: Facilitates the process of identifying the root causes of errors in the IT infrastructure by providing capabilities to record, escalate, and manage problems through to resolution.
Release Management: Facilitates the planning, design, build, configuration, testing, and release of hardware and software into the IT infrastructure.
Asset Management: Provides capabilities to track and manage the physical, contractual, and financial aspects of IT assets.
Request Management: Provides capabilities to approve and fulfill requests for IT goods and services defined and presented in the service catalog.
IT Cost Management: Provides capabilities to track one-time and recurring costs of configuration items used by IT and allocate those costs to business units using allocation rules.
Configuration Management (CMDB): Provides capabilities to identify, record, and report on IT configuration items and their relationships.
Project Portfolio: Provides capabilities to plan, organize, and manage IT projects and project portfolios including associated tasks and resources.
Resource: Provides a view of IT projects and the availability, allocation, and capacity of assigned IT resources.
Demand: Consolidates IT requests through a service catalog and routes them in a workflow to stakeholders who gather additional information to prioritize investment decisions.
SDLC: Provides capabilities to manage the software development process in IT projects including enhancement requests, defect prioritization, definition of release content, and tasks.
IT GRC: Provides capabilities to document IT policies and procedures, define and assess risks and controls, audit and test controls, and track remediation tasks.
Vendor: Enables Customer to manage, evaluate and compare IT vendors based on predefined criteria.
HR: Provides capabilities to manage the service delivery of a human resource department by offering a self-service catalog and assignment of requests based on fulfillment rules.
Facilities: Provides capabilities to manage the service delivery of a facilities department by offering a self-service catalog and assignment of requests based on fulfillment rules.
Field Services: Provides capabilities to create work order records for the repair and service of equipment. Requires IT Service Automation Suite.
App Creator: Allows Customer to build Custom Applications on top of the Service Automation Platform.