In today's rapidly evolving business landscape, a modern and efficient digital workplace is the cornerstone of success. Creating a Digital workplace empowers employees to be productive and resilient and at Birlasoft, we understand that your organization's ability to adapt, collaborate, and innovate depends on the strength of your Digital Workplace. Our Anywhere Workplace offerings is centered on assisting our clients build a future ready Digital workplace which delivers exceptional employee experience leveraging cognitive intelligence, zero touch automation and big data analytics.
Our Credentials
Brief snapshot of our scale of operations
40+
Customers
0.5Mn
Contacts
150K
Devices Managed
200k
Mailboxes
Our Services
NextGen Service Desk
IT has become a strong business enabler and the employee expectation from IT support has also significantly increased. Employees expect Omni channel service, personalized experience, proactive support and increased business value in the language of their choice. In order to address these expectations, Service Desk must morph to become NextGen Service Desk.
Gen AI and Agentic AI services, Automation, self-service portals, digital user experience monitoring, multi-lingual support and analytics are cornerstones of Birlasoft NextGen Service Desk.
Integrated Device Services
Within the Integrated Device Services suite, we offer business-aligned onsite support services comprising dedicated support, scheduled visits, dispatch and depot services. The services include complete device life cycle management, break fix, IMACD services and Hardware and Software Asset Management. Augmented Reality enabled Field support services include AR equipped devices providing remote assistance, expert collaboration through AR view, providing visual guidance and videos, data and file capture for further analysis and immersive training experiences.
Multiple delivery models include Tech Bars, providing walk-up support, Virtual support kiosks, providing remote support, DigiLockers enabling automated IT assets pickup / drop-off and IT Vending machines for dispensing of IT accessories.
Workplace Collaboration
Services
Services
Utilizing cutting-edge collaboration and communication tools, our Workplace Collaboration Services aim to cultivate increased collaboration among employees dispersed across multiple locations. Through our holistic approach, enterprises benefit from seamless cross-channel messaging, calling, video meetings, and file sharing.
Our services portfolio include -
- Unified messaging and collaboration services - Combine mail, instant messaging, productivity tools, voice, and video conferencing with advanced security and device management tools to manage devices, secure the data and support flexible work environments using the Microsoft 365 platform and other collaboration tools such as Slack, Zoom etc.
- Collaboration Voice services - integrate voice communication with messaging, video conferencing, and file sharing to boost productivity and simplify workflows.
- Microsoft Productivity Platform services - Improve productivity and streamline processes with tools like PowerApps for custom applications, Power Automate for workflow automation, SharePoint Online for content management, and Power BI for business intelligence.
Digital Support
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Services
Digital Support Services include Operating system evergreen services for Windows, MAC and Linux devices. This ensures continuous lifecycle management so that the devices are kept updated, secure and compliant, enabling consistent user experience, device supportability, improved security posture and lower cost of operations. The focus is on driving Modern Management of the end user devices enabling zero touch provisioning, unified end management, cloud-based identity and access management, self-service and self-heal tools, coupled with Zero Trust security.
Digital Support services also include Application services comprising application compatibility testing, remediation, packaging and modernization and Enterprise Mobility services comprising Mobile Device Management, Mobile Application Management, BYOD Governance for personal devices, Mobile Content Management and Mobile Identity & Access Management ensuring better user productivity, consistent policy enforcement, stronger security and lower cost of operations.
Our Partners
We also have expertise on multiple other tools and technologies – Citrix, VMware, Systrack, TeamViewer, Bomgar etc.
To know more about Birlasoft's Anywhere Workplace Services, please contact us