Unlock ERP-Driven Resilience with Infor ERP for Long-Term Success

May 30, 2025
Infor | 4 min READ
    
Essential Strategies for Building a Resilient Business with Infor ERP
Despite heavy investments in ERP initiatives, many organizations struggle to achieve the intended business value with the systems they adopt today. The root cause of high failure rates (70% of recent ERP implementations failed to achieve their original business case goals1) is business-technology misalignment, inflexible systems, and lack of governance:
  • Misalignment with business strategy: In 75% of organizations, the ERP strategy does not align with corporate objectives, leading to inefficiencies and unmet expectations.2
  • User dissatisfaction and system rigidity: 87% of organizations plan to upgrade or replace their ERP within three years, signaling frustration with outdated, monolithic solutions.3
  • Lack of competence and governance: Due to talent shortage and lack of accountability, businesses struggle to continuously optimize ERP functionality, leading to stagnation.
Clearly, the problem goes deeper than the technical capabilities available in an enterprise resource planning solution. In this article, we will examine some of the key strategies that Birlasoft has leveraged to help businesses build resilient processes in the Infor ecosystem with repeated success.
Pratap Limaye
Pratap Limaye

Global Program Director

Infor

Birlasoft

 
Building a Robust and Resilient Business With Infor Erp
In today’s dynamic digital landscape, where transformation is an everyday reality, building robust and adaptable processes is crucial to weather continuous change. Infor Cloudsuite ERP equips leaders with the strategic tools vital to transforming fragmented workflows into adaptive systems. With integrated data management, predictive analytics, and customizable dashboards, Infor ERP offers crucial capabilities to turn data into actionable insights that continuously refine operations.
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Step #1. Process Audit to Uncover Opportunity Areas
The journey typically begins with a comprehensive process audit. Organizations must undertake a strategic review that aligns every process with broader business objectives. This entails evaluating their existing workflows to identify redundancies, bottlenecks, and areas where manual interventions impede efficiency. By leveraging insights from their ERP partners, companies can benchmark current operations against industry standards, pinpointing where clunky systems slow progress.
It is important to engage a cognitively diverse set of stakeholders early on, as it helps organizations uncover hidden inefficiencies and drive meaningful change. Initiatives classified as successful by IT are often found unsatisfactory by end-users. That’s why a process audit must involve business process owners, superusers, and end-users to ensure that every persona impacted by the transformation is on board and their needs are considered.
Step #2. Reengineering Processes With Infor ERP
The next step is to deploy targeted Infor ERP modules to automate and integrate workflows. This phase is about reengineering rather than replacement—transforming isolated functions into an interconnected ecosystem. In many cases, organizations also benefit from application managed services to support smooth, scalable integration, ensuring that the system remains robust even as business needs evolve.
Infor ERP’s strength lies in its industry-specific modules transforming critical operational processes into dynamic, resilient systems. For example, in the manufacturing sector, modules are designed to seamlessly integrate production scheduling, inventory management, and supply chain coordination with real-time insights into machine utilization and material flow.
Similarly, healthcare organizations benefit from tailored modules that address their unique challenges. Infor ERP supports critical needs like patient management, supply chain logistics, and regulatory compliance by ensuring efficient resource allocation and critical supplies are available when needed. With Infor ION, healthcare providers can forecast patient admissions and optimize staffing levels, ensuring patient care is not compromised during peak times or unexpected surges.
While Infor ERP provides a rich set of industry-specific modules, organizations must carefully balance customization with standard functionalities to avoid complexity. Customizations may be necessary to support unique business models or compliance requirements, but excessive modifications will lead to integration challenges and higher maintenance costs. Such decisions should be evaluated by a cross-functional ERP governance team, including business process owners, IT leaders, and key end-users who understand both operational realities and the technical implications.
Regular reviews to assess whether a requested customization provides a genuine competitive advantage or if a configuration within the standard Infor ERP framework can achieve the same outcome with lower risk. Additionally, leveraging engagement with an Infor consulting organization can help businesses determine when to adopt best-practice processes embedded in Infor ERP rather than recreating legacy workflows that may not align with modern digital frameworks.
Step #3. Continuous Improvement and Optimization
The final stage involves setting up performance metrics for continuous feedback. Each business unit must determine a few key metrics that must be set up with customizable dashboards within Infor ERP. The focus should be on maintaining the accuracy of the data used to calculate these metrics. By establishing clear, data-driven key performance indicators, leaders can track the efficiency of each process and quickly address any deviations.
Regular review meetings, enhanced with guidance from a trusted Infor consulting business, will help sustain a dynamic feedback loop that drives continuous improvement. Predictive analytics further empower executives by forecasting potential disruptions, enabling proactive adjustments before minor issues escalate. Lastly, it is important to have dedicated in-house teams or a partner organization responsible for continuous improvement. This ensures that the go-live moment is viewed as an intermediate step rather than an endpoint.
Next steps
In conclusion, achieving resilient business processes in the ERP ecosystem calls for a planned approach — starting with a detailed process audit, reengineering workflows using Infor ERP’s industry-specific modules, and maintaining continuous improvement through real-time performance metrics. Business leaders must mobilize these targeted strategies to overcome misalignment and rigidity eroding the value of today’s ERP initiatives.
Leveraging robust governance frameworks and partnering with Infor consulting experts can secure a competitive edge, ensuring ERP investments drive sustainable operational excellence and long-term business success. This strategic synergy can help transform challenges into lasting opportunities for growth.
 
 
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