In the face of unforeseen challenges, today's companies must be ready to pivot at a moment's notice and meet the needs of their customers. Therefore, companies can no longer tolerate the setbacks of process bottlenecks, making company resilience essential to automation. Organizations have automated their processes to reduce physical contact and get larger outputs from smaller teams. Automation doesn't just automate processes that are manual, repetitive, and rules-driven but also solves the resilience and cost aspect for an enterprise.
Automation technologies such as Artificial Intelligence (AI), and Robotic Process Automation (RPA) among others, are doing a tremendous job of bringing change in the way we work and enhancing efficiency during the pandemic. Healthcare, BFSI (banking, financial services, and insurance) are some of the industries that have automated processes to improve customer experience and the need to improve operational and service performances, as per the situation.
Enterprises can cut down the time an employee spends on labor intensive and repetitive tasks by utilizing task-based automation tools like RPA. RPA projects can range from simple to complex, promising huge beneﬁts while reducing cost. For example, the fallout from COVID-19 is increasing demand for robotics and automation in supply chains as companies seek pandemic-proof operations in the event of future disruptions. According to analyst firm Gartner, Global RPA software revenues are estimated to climb up to $1.89 billion in 2021, with an annual growth of 19.5% from 2020. The report highlighted that the global pandemic and recession are also forcing companies to cut costs by adopting process automation in troves, with an objective of reducing manual tasks.
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A hyper automation wave is being observed among enterprises as they are focus on maximizing the potential for automation to drive digital acceleration, increase resilience, enable scale and cuts costs.
The automation process begins with a foundation and expands capabilities with AI which helps in discovering, process mining, analytics and, more. This means that more types of processes can be automated and optimised. Hyper automation empowers everybody in an enterprise to contribute in the direction of and benefit from automation.