Upgrading to S/4HANA should be viewed as a transformative opportunity for organizations rather than simply a technical upgrade. The move to S/4HANA presents various possibilities, such as shifting to the cloud or implementing a complete overhaul in UI/UX or side-by-side extensions. Organizations must recognize that transitioning to SAP S/4HANA requires a strategic and integrated approach.
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Prioritize educating rather than just a simple systems training. Educate users on the benefits of reducing custom codes and bespoke solutions and encourage them to adopt standard functionality through the Fit-to-Standard approach. SAP has made significant strides in enhancing its standard functionality, as shown by a global enterprise that eliminated 65-70% of its custom codes. This presents an opportunity for organizations to simplify their processes and streamline their IT landscape. However, achieving these benefits demands significant efforts from the program and change management teams.
Early engagement with Global Process Owners and collaboration with them is critical to streamlining processes effectively. Harmonizing processes can significantly improve operational efficiency and consistency for organizations. SAP's Signavio provides a complete Process Management Solution that can help streamline processes across the board.
Comprehensive training for business users is essential, particularly considering the multitude of Fiori apps available. Change management teams should ensure that users receive adequate training and support to use the new system effectively. Emphasizing the new system’s benefits and how it can enhance work processes is crucial in promoting user adoption.
Lastly, IT and technical support teams must undergo specialized training to familiarize themselves with the updated working methods, encompassing technical and documentation aspects. The role of system integrators will also evolve significantly as functional and technical specifications will now be consolidated into a single document known as the functional design document (FDD). Therefore, technical teams must receive thorough training and preparedness to collaborate effectively with the new system.