Birlasoft's engagement with the client was a resounding success, as the transition process was quick and smooth and had no collateral damage upon its deployment. In the period that followed deployment, the 'hyper care' phase saw practically no issues from the customer's side, a testament to how effective the solution had turned out to be. The new and improved business system now enabled CTM (continuous transaction monitoring), which gave greater visibility of information and translated to better reporting to senior management.
Our team managed to untangle the complexities inherent in the company's security matrix, which allowed the team to have greater visibility into process priorities. This translated to more effective use of people's time and resolved the challenges that prevented the company from segregating duties with greater alacrity.
We discovered that the problems extended beyond a complex security matrix and were ultimately a matter of clunky UI that prevented smooth information flows. We solved this by making all the standard SAP Fiori apps available to users and architected a suite of business apps that were as easy to use as they were effective. This resulted in an immediate improvement in the speed with which decisions were taken and approvals were given.
Our solution was 'first time right' because it went live without causing any adjacent systems to collapse, nor did it require any significant maintenance work since it was deployed. Even during the much-vaunted 'hyper care' phase, there were no critical issues from the client's side. The smooth deployment was a testament to the robustness of the SAP S/4 HANA framework. Following SAP's best practices provided stability to the company because future updates would not interfere with core functionalities, thus mitigating the risk of jeopardizing the business's operational resilience.
Faster Decision Making
The client's earlier setup precluded a continuous transaction monitoring (CTM) system that was critical to protecting financial integrity. It also needed a proper reporting system that made it difficult for senior management to gauge the status quo at any point in time. Our implementation of the standard SAP Fiori apps proved to be instrumental in enabling faster decisions and approvals while also providing the organization with the framework needed to implement better visibility into transaction flows.
Role-based Control Mechanisms
Complex security matrices and challenges in duty delegation were wholly ironed out as the client now had complete visibility into the workings of the company and how teams were positioned with changing requirements. Our solution cleared all ambiguities relating to the company's operational needs, and the client could now implement role-based authorization and control, both of which were critical to allow the client to keep up with the pace of expansion.