From Human-only HCM to a Human + Agent Ecosystem
While the old question was: "How do we measure and manage our people?"
The new question is: "How do we measure and manage our people and our AI agents — as one system?"
Today, employees' expectations of digital experiences are set by such consumer-grade applications – which leads them to ask, "Why can't enterprise applications be as simple, intuitive, and easy to use as consumer apps?" In fact, the impact of technology on employee experience is quite significant – so much so that poor IT experience is one of the leading causes of burnout in modern workplaces1. Now that most industries have come far from the early waves of digitization, where paper-based processes were digitized as-is through monolithic systems, it is time to refocus efforts on optimizing and upgrading user interactions within such systems.
Traditional HCM and workforce planning platforms weren’t built for this. They count headcount, not digital capacity. But to lead in this new era, organizations need real-time answers to critical questions:
- How many people (and agents) do we need to run the business?
- What’s the productivity delta between humans and intelligent agents?
- Where can AI free up or augment human capacity?
- Is the ROI higher for hiring talent or deploying automation?
Oracle Cloud HCM is already evolving to address this future. With a unified platform that integrates core HR, workforce planning, and AI-powered insights, Oracle provides the digital backbone to track and manage both human and digital labor — at scale.
Birlasoft, as a trusted Oracle partner and digital transformation specialist, brings deep implementation experience, industry-specific expertise, and AI-led innovation to help companies operationalize this blended model.
A Strategic priority for CHROs and COOs
To make smarter workforce decisions, leaders need visibility into total capacity, not just payroll. That includes understanding:
- When to scale with tech instead of headcount
- How to model workforce scenarios with humans + agents
- Where to invest in retraining, reskilling, or replatforming
- How to unlock blended productivity gains across the enterprise
The goal? Strategic agility. In this new landscape, a company that can fluidly reconfigure its workforce between people and machines will scale faster, operate leaner, and win more consistently.
Together, Birlasoft and Oracle are helping future-ready organizations take bold steps today:
- Expand Oracle HCM to treat AI agents as workforce resources, not just backend automations.
- Use Birlasoft’s transformation blueprints to map high-value tasks by automation potential.
- Launch a pilot Blended Productivity Program using Oracle’s analytics and Birlasoft’s AI consulting.
- Align HR, IT, and Finance leadership through collaborative workshops focused on AI-era workforce strategy.
The winners in the future of work won’t be those who automate the most – but those who orchestrate the best.
