Top Business Needs
In a world as dynamic as oil and gas, the need for awareness and responsiveness to all aspects of the operation is critical. Organizations must handle complex, diverse, and changing mobile oil and gas field service management needs to streamline operations, reduce costs, and improve profitability.
The way businesses manage their field service operations must evolve as assets become more complex. An empowered and connected technician will be the future of field service management — any asset, anytime, anywhere, on any cloud.
Increased competition in the oil and gas industry has compelled companies to seek more cost-effective solutions, such as field service software. As a result, these organizations use various systems to manage crews, projects, and tasks all over the world.
However, resource optimization requires more advanced features in this industry to ensure that tasks are completed following regulations and assets are protected from catastrophic failures.
Why Digitalize Field Service Management in Oil & Gas Industry?
Streamlined Field Service Processes and Work Orders
A digital platform raises awareness of the people and resources available in the field and the customer or asset that requires attention. Information such as a technician's unique skills, tools or parts required, and asset information ensures that the appropriate technician, crew, or contractor is dispatched to resolve the issue quickly.
Agents, dispatchers, and coordinators can now deliver pertinent information to field personnel, whether dealing with a potential gas leak, planning regulator-mandated inspections, or coordinating a massive capital project. In addition, workers can adapt in real-time, coordinating smoothly as a situation develops, thanks to dynamic scheduling and access to real-time information on mobile, field, and grid management.
Mobilize, Monitoring and Tracking Fieldwork Orders and Systems
Work order management is a unique feature of Field Service Management software that simplifies the process and eliminates confusion. For example, when a job is received, the assigned technician is documented on the work order so that everyone knows who was in charge of completing it.
Additionally, technicians can use this feature to take notes, record video and audio, and take photos. This way, details of the fieldwork can be easily accessed in the future by office staff or different technicians without fear of losing documents or making errors.
Calibration Data for Faster Decisions and Re-Routing Workforce
One of the most valuable benefits of digitizing your workflow is the increased ability to capture calibration data, which will allow you to analyze and optimize your entire field service business and maximize your profitability. Metrics can show you the quickest drive routes based on previous times, the most time-consuming jobs, the most efficient workers, technicians who up-sell more services or products, and the most profitable service requests.
Managers can warn field staff ahead of time about the site, asset, and customer history by providing them with asset and client data like repair history and subscribed services.
Near To Real-Time Reporting of Field Service Operations
One of the most time-consuming aspects of any field service company is juggling schedules on paper. Companies can easily capture, sort, and prioritize service requests using scheduling software, allowing them to dispatch their field service staff quickly. Managers can keep track of jobs and locate technicians quickly. Managers can reschedule technicians dynamically to ensure efficient reallocation.
Intelligent scheduling and dispatching are essential components of any reputable FSM solution. Because field workers are the oil and gas industry's closest point of contact with customers, dispatching is critical for customer satisfaction, and customers are delighted when a request is addressed quickly and efficiently.
By employing predictive analytics to match service demand with available resources, the correct digital technologies help managers better plan workflow.