Empowering SAP Consultants with AI-Driven Precision
In today’s fast-paced enterprise landscape, SAP users and consultants are under constant pressure to deliver faster, error-free outcomes while navigating increasingly complex configurations and workflows. The demand for speed, accuracy, and seamless operations has never been higher.
Birlasoft’s SAP SmartAssist CoPilot emerges as a transformative force — an AI-powered companion built on SAP Business Technology Platform (BTP). It’s not just a tool; it’s a trusted partner that empowers SAP professionals with Generative AI (GenAI) capabilities to simplify, accelerate, and elevate day-to-day SAP operations.
Whether accessed through SAP Mobile Start or SAP BTP Build Workzone, SmartAssist CoPilot integrates natively into SAP environments, ensuring a frictionless experience. With real-time guidance, intelligent automation, and rapid root cause analysis (RCA), SAP users and consultants can unlock new levels of productivity, accuracy, and confidence — all at their fingertips.
SmartAssist CoPilot is more than technology; it catalyzes smarter, faster, and more human-centred enterprise transformation.
Solution Modules
Intelligent Support Across SAP Functions
Procurement CoPilot
Today, procurement teams ensure business continuity while navigating a maze of purchase orders, vendor dependencies, and compliance requirements. Yet even small gaps — like a blocked purchase order or missing vendor master data — can trigger costly delays and ripple effects across the supply chain.
Birlasoft’s SAP SmartAssist CoPilot is designed to remove these roadblocks. Delivering contextual recommendations and automating root cause analysis (RCA) for common procurement issues empowers teams to resolve bottlenecks faster than ever before.
Instead of spending hours chasing down errors or escalating to multiple stakeholders, procurement professionals can rely on SmartAssist CoPilot for guided next steps, automated fixes, and seamless collaboration within SAP. The result? Streamlined workflows, faster resolution times, and uninterrupted operational continuity — allowing teams to focus on strategic sourcing and value creation rather than troubleshooting.
SmartAssist CoPilot doesn’t just solve problems; it transforms procurement into a more intelligent, resilient function that keeps enterprises moving forward.
FinanceAI CoPilot
Finance teams often face disruptions from posting errors, such as missing master data, configuration mismatches, or technical issues like BAPI_ACC_DOCUMENT_POST failures.
With FinanceAI CoPilot, these roadblocks are resolved in real time. It identifies root causes, highlights missing data, and guides users with the right SAP tables and transaction codes. The result? Accurate, compliant, seamless financial operations with fewer delays and greater confidence.
CodeAI CoPilot
In the world of SAP development, time is a scarce resource, and precision is non-negotiable. Developers often juggle complex customizations, debugging cycles, and configuration nuances while being pressed to deliver faster, cleaner code.
Birlasoft’s CodeAI CoPilot transforms this experience. Built for SAP developers, it brings the power of Generative AI directly into the SAP ecosystem, offering code generation, intelligent debugging, and deep configuration insights when and where they are needed most.
Seamlessly embedded within SAP Mobile Start and SAP BTP Workzone, CodeAI CoPilot becomes a developer’s always-on companion — accelerating build cycles, improving code quality, and reducing the friction of repetitive tasks.
The result? SAP teams can shift their focus from fixing errors to driving innovation, efficiency, and enterprise transformation, backed by an AI partner that understands their language: code.
Empowering Business Users: From Reactive to Proactive SAP Operations
Faster Problem Solving
No more waiting for IT or functional consultants to troubleshoot SAP errors. SmartAssist CoPilot helps users:
- Understand error messages instantly
- Get guided, step-by-step solutions
- Avoid delays in posting transactions or completing workflows
Reduced Training Time
New users or junior staff can get up to speed quickly with built-in guidance:
- Contextual help embedded in SAP screens
- AI-powered explanations of processes and errors
- No need to memorize complex SAP navigation
Confidence in Daily Operations
Whether you're booking invoices, managing procurement, or reviewing financial entries, SmartAssist CoPilot:
- Flags missing master data or configuration gaps
- Suggests relevant SAP tables and transaction codes
- Ensures accuracy and compliance in every step
24/7 Availability
Unlike human support teams, SmartAssist CoPilot is always available:
- Accessible via SAP Mobile Start or BTP Workzone
- Works across devices — desktop, tablet, mobile
- Supports users anytime, anywhere
Real-World Impact: Scenarios That Matter
Finance Teams
- Problem: Posting fails due to a missing cost centre or an incorrect GL account.
- SmartAssist Solution: Instantly identifies the issue, suggests corrections, and provides the exact transaction code to fix it.
Procurement Teams
- Problem: PO creation blocked due to vendor master data issues.
- SmartAssist Solution: Highlights missing fields, links to relevant configuration, and guides the user through resolution.
SAP Consultants
- Problem: Time-consuming root cause analysis during implementation.
- SmartAssist Solution: Uses GenAI to analyse logs, errors, and configurations, reducing RCA time from hours to minutes.
Why Birlasoft
Accelerated RCA
Quickly diagnose and resolve SAP issues
Secure Integration
Built natively on SAP BTP for enterprise-grade security
AI-Powered Insights
Leverages GenAI to provide contextual, actionable recommendations
Developer & Functional Consultant Friendly
Supports both technical and business users
Business Value Delivered
| Benefit | Value to Business |
| Time Savings | Reduces time spent on troubleshooting and training |
| Operational Accuracy | Minimizes errors in postings and transactions |
| User Empowerment | Enables business users to resolve issues independently |
| Cost Efficiency | Cuts down support overhead and accelerates issue resolution |
| Scalability | Easily extendable across departments and SAP modules |
Technology Foundation
SmartAssist CoPilot is built on a robust and scalable tech stack:
SAP BTP AI Core & Launchpad Services
GenAI LLMs with Prompt Engineering and LangChain
SAP BTP Business Application Studio (BAS) and FIORI Apps
SAP HANA Cloud Database with Vector Engine for Embeddings
Open APIs, Docker, GitHub, and Python
Deployment Options
- SAP Mobile Start: Access SmartAssist CoPilot on the go with mobile-optimized experiences
- SAP BTP Build Workzone: Integrate SmartAssist into your enterprise workspace for seamless collaboration
Transform Your SAP Journey with Birlasoft
Birlasoft’s SmartAssist CoPilot is more than a tool — it’s a strategic enabler for SAP transformation. Embedding AI into the heart of SAP operations empowers business users, consultants, and developers to navigate challenges easily. SmartAssist CoPilot helps teams work smarter, faster, and more confidently, from simplifying workflows to accelerating resolutions.
This isn’t just about productivity — it’s about reshaping how enterprises run on SAP. With SmartAssist CoPilot, organizations gain an intelligent partner that supports day-to-day tasks and fuels long-term transformation.
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What SAP
Says About
Birlasoft
Says About
Birlasoft
"I am pleased and honored to recognize and congratulate Birlasoft as the recipient of the ACE Alliance Award 2019 for SAP Product Support. We look forward to closely work with Birlasoft to realize even greater success in the years to come."
Mohammed Ajouz
Senior VP and Global Head of Product Support, SAP
Mohammed Ajouz
Senior VP and Global Head of Product Support, SAP
Services Offerings
Birlasoft offers high-end SAP implementation and support services ranging from the core ERP suite of applications to the latest technologies across the full spectrum of SAP applications. Your risk is minimal, and your reward is great when you choose Birlasoft for your SAP Advisory and Consulting services related requirements.
Implementation
Application Management Services
SAP Product Support
Digital Transformation
Design Thinking
Partnerships
- Birlasoft
Relationship
with SAP
- Birlasoft
Relationship
with SAP
Recognition
