CRM and Customer Experience | SAP C/4HANA

A fresh new approach to building fulfilling customer journeys

From customer prospecting to field servicing to customer loyalty

Access critical insights from customer data

Use data to drive insights that let you empower your field teams to better meet the customer needs.

Drive exceptional customer engagement

Build hyper-personalized CX and omni-channel experiences to drive revenue growth.

Surpass customer expectations on servicing

Craft effective and promising customer experiences post-purchase to drive advocacy.

Video

Transforming Knorr-Bremse’s Customer Experience with Cutting-Edge SAP CX Solution

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Analyst ACCOLADE

SAP CX Partner Excellence Award – North America

Webinar

Building CX with Personalized & Frictionless Commerce

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Article

How can CPQ platforms accelerate sales growth?

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Success Stories

#CustomerSpeak | Invacare Testimonial - Featuring Angela Goodwin, CIO, Invacare Corp

#CustomerSpeak | Bendix Commercial Vehicle Systems LLC Testimonial – Featuring Marylou Hornung, Director Sales Operations and Rini Palkamsetty, Senior Director, IT Americas

Looking to delight your customers with top-notch experiences?

Let's Talk

Featured Solutions

CXSPRINT Commerce

Fully functional B2B or B2C Commerce storefront including core integrations

CXMOVE Commerce

Migration from Hybris Commerce on premise to SAP Commerce Cloud

CXSPRINT CPQ

Offer configure, pricing and quoting capabilities to customers

CXSPRINT Sales

Deploy Sales Force Automation Processes

CXSPRINT for Aftermarket

B2C Commerce site for aftermarket eCommerce site to sell spare parts

CXSPRINT Commissions

End-to-end incentive compensation management system

Explore More Solutions

CXSPRINT Service

Omnichannel customer service processes for CSR’s

CXSPRINT B2B Marketing

Marketing platform to provide personalized experiences to business customers

CXSPRINT Field Service Management (FSM)

Manage field service processes from ticket creation through resolution

CXSPRINT B2C Marketing

Deliver personalized experiences through omni-channel communications to consumers

CXSPRINT Customer Data

Deploy a Customer Identity Access Management (CIAM) platform

CXSPRINT Upscale Commerce

Standalone direct to consumer eCommerce site

Looking to reimagine your customer journeys and experiences?

Our SAP and customer experience specialists are ready to help you out.

Schedule a session with us today.

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Featured Insights

Delivering Great CX Instead of Just a CRM Transformation

A well-integrated customer experience can help orchestrate customer engagement activities across the enterprise.

How can CPQ platforms accelerate sales growth?

Learn why firms are switching to CPQ platforms to drive revenue growth and improved CX.

COVID-19, manufacturing, and the growing B2B e-commerce market

Learn how B2B e-commerce is reshaping the manufacturing industry.

Industry 4.0 and the shift towards B2B2C manufacturing model

Learn how B2B2C models can help manufacturers outsmart the competition

How to Boost eCommerce Growth With Digital Transformation

Learn the strategies to drive eCommerce growth using digital

See all insights

Birlasoft CXSPRINT B2B for SAP® Marketing Cloud

CXSPRINT for B2B Marketing is an SAP Qualified Partner-Packaged Solution that helps you get up to speed with your customer engagement initiatives in under 12 weeks. Learn how Birlasoft can help.