CRM & Customer Experience Management
SAP Customer Experience and CRM Solutions
Captivate your customers and employees with enriching and relevant experiences.
 
A fresh new approach to building fulfilling customer journeys
From customer prospecting to field servicing to customer loyalty
Access critical insights from customer data
Access critical insights from customer data
Use data to drive insights that let you empower your field teams to better meet the customer needs.
Drive exceptional customer engagement
Drive exceptional customer engagement
Build hyper-personalized CX and omni-channel experiences to drive revenue growth.
Surpass customer expectations on servicing
Surpass customer expectations on servicing
Craft effective and promising customer experiences post-purchase to drive advocacy.
SAP CX Partner Excellence Award – North America
Analyst ACCOLADE
SAP CX Partner Excellence Award – North America
Building CX with Personalized & Frictionless Commerce
Webinar
Building CX with Personalized & Frictionless Commerce
How can CPQ platforms accelerate sales growth?
Article
How can CPQ platforms accelerate sales growth?
Success Stories
Digital
#CustomerSpeak | Invacare Testimonial - Featuring Angela Goodwin, CIO, Invacare Corp
Digital
#CustomerSpeak | Bendix Commercial Vehicle Systems LLC Testimonial
#CustomerSpeak | Bendix Commercial Vehicle Systems LLC Testimonial – Featuring Marylou Hornung, Director Sales Operations and Rini Palkamsetty, Senior Director, IT Americas
Digital
Looking to delight your customers with top-notch experiences?
Featured Solutions
CXSPRINT Commerce
Fully functional B2B or B2C Commerce storefront including core integrations
CXMOVE Commerce
Migration from Hybris Commerce on premise to SAP Commerce Cloud
CXSPRINT CPQ
Offer configure, pricing and quoting capabilities to customers
CXSPRINT Sales
Deploy Sales Force Automation Processes
CXSPRINT for Aftermarket
B2C Commerce site for aftermarket eCommerce site  to sell spare parts
CXSPRINT Commissions
End-to-end incentive compensation management system
CXSPRINT Service
Omnichannel customer service processes for CSR’s
CXSPRINT B2B Marketing
Marketing platform to  provide personalized experiences to business customers
CXSPRINT Field Service Management (FSM)
Manage field service processes from ticket creation through resolution
CXSPRINT B2C Marketing
CXSPRINT B2C Marketing
Deliver personalized experiences through omni-channel communications to consumers
CXSPRINT Customer Data
CXSPRINT Customer Data
Deploy a Customer Identity Access Management (CIAM) platform
CXSPRINT Upscale Commerce
CXSPRINT Upscale Commerce
Standalone direct to consumer eCommerce site
Featured Insights
Why Choose Birlasoft?
Recognized by SAP for Five Certified SAP Qualified Partner Packaged Solutions
Recognized by SAP for Five Certified SAP Qualified Partner Packaged Solutions
25+ Years of Industry Expertise In SAP
25+ Years of Industry Expertise In SAP
Optimally sized to serve you best
Optimally sized to serve you best
Birlasoft Mention in SAP Article featuring Invacare: Redefining B2B Customer Experiences for Clinically  Complex Medical Devices
Birlasoft Mention in SAP Article featuring Invacare: Redefining B2B Customer Experiences for Clinically Complex Medical Devices
Looking to reimagine your customer journeys and experiences?
Our SAP and customer experience specialists are ready to help you out.
Schedule a session with us today.
 
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Redefining B2B Customer Experiences - Invacare-SAP-Birlasoft
Redefining B2B Customer Experiences - Invacare-SAP-Birlasoft
Defining Customer Experience – Challenges & Importance for Businesses
Defining Customer Experience – Challenges & Importance for Businesses
CXSPRINT Move For Commerce
CXSPRINT Move For Commerce
CXSPRINT for Marketing - An SAP® Qualified Partner-Packaged Solution
CXSPRINT for Marketing - An SAP® Qualified Partner-Packaged Solution
CX SPRINT for Commissions - An SAP® Qualified Partner-Packaged Solution
CX SPRINT for Commissions - An SAP® Qualified Partner-Packaged Solution
CXSPRINT for Sales - An SAP® Qualified Partner-Packaged Solution
CXSPRINT for Sales - An SAP® Qualified Partner-Packaged Solution
CX Series Part 3 - Digital CX Solutions: Future of Sales & Customer Service
CX Series Part 3 - Digital CX Solutions: Future of Sales & Customer Service
CX Series Part 2: Managing E-Commerce And Buying Behaviour in Uncertain Times
CX Series Part 2: Managing E-Commerce And Buying Behaviour in Uncertain Times
CX Series Part 1: Gain Real-Time Insight and Build a Seamless Customer Experience with Personalized, Frictionless Commerce
CX Series Part 1: Gain Real-Time Insight and Build a Seamless Customer Experience with Personalized, Frictionless Commerce
ASUGForward 2020 Webinar: Gain Real-Time Insight and Build a Seamless Customer Experience
ASUGForward 2020 Webinar: Gain Real-Time Insight and Build a Seamless Customer Experience
Woodgrain Improves Customer Intimacy and Enhances Sales Productivity Through SAP
Woodgrain Improves Customer Intimacy and Enhances Sales Productivity Through SAP
Driving Digital Innovation Far Into the Future - Karma
Driving Digital Innovation Far Into the Future - Karma
Racking up Sales with the Perfect Fit
Racking up Sales with the Perfect Fit
Thrush Aircraft reaches new customer heights
Thrush Aircraft reaches new customer heights