Salesforce Services & Solutions

Birlasoft empowers enterprises to unlock the full potential of Salesforce through deep, industry-aligned solutions - powered by Salesforce's AI & Agentforce platform.

We design and deliver intelligent, automated, and seamlessly connected customer experiences that not only enhance engagement but also drive profitability, operational efficiency, and sustainable growth.

With Birlasoft as your transformation partner, Salesforce becomes more than a CRM - it becomes a strategic engine for growth.

Our Credentials

450+

Salesforce professionals

2000+

Projects Delivered

700+

Certifications

4.8/5

CSAT Score

70+

Customers

Our Salesforce Expertise

Sales

Service

Marketing

Commerce

Industries

Einstein AI

Platform

Data 360

MuleSoft

Agentforce

Tableau

Our Offerings

Implementation

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We specialize in end-to-end lifecycle of Salesforce multi-cloud implementations: From initial setup, configuration and data migration to customizations, integrations, and change management, we handle every aspect to make journey to Salesforce smooth and successful.

Application Management Services (AMS)

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We help businesses unlock greater value from their Salesforce environment through continuous support, maintenance, and enhancement services, thus ensuring smoother operations, adaptability to evolving needs, and a lower total cost of ownership (TCO). Our proactive approach drives platform efficiency, scalability, and long-term ROI.

Org Strategy and Migration

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We have strong expertise in designing and executing comprehensive Salesforce Org strategies, with a focus on consolidating multiple Salesforce instances into a unified, efficient environment. Our approach ensures data integrity, minimizes business disruption, and delivers a seamless user experience throughout the transition. We specialize in migrating legacy CRM systems and custom applications into Salesforce, enabling organizations to modernize their CRM landscape to enhance performance, reduce operational complexity, enhance cross-functional visibility and build a scalable architecture for future growth.

CRM Advisory and Health Check

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Our CRM Advisory services help align your Salesforce implementation with business goals through expert guidance and targeted Health Checks. We help identify performance and security gaps, improving system efficiency, stronger governance, and drive greater value from existing Salesforce investments.

Building the Agentic Enterprise with Agentforce

Birlasoft leverages deep expertise in Salesforce Data 360 and Agentforce, powered by a dedicated CoE, to build future-ready POCs and solutions that meet evolving market demands for real-time intelligence, personalized engagement and autonomous processes.

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Some of our Use Cases:

Empowered Sales Teams with AI-driven insights, next-best actions, and pipeline visibility
Simplified Order Management using conversational AI and intelligent validation
Enabled Partners with real-time product insights and personalized recommendations
Unified Customer Data for a true 360° view and hyper-personalized engagement

Success Stories

Agentforce-Powered Sales Productivity and Insights for a Global Hi-Tech Company

Agentforce-Powered Sales Enablement for a Major British Broadcasting Network

Accelerated Partner Onboarding and Product Recommendations Powered by Agentforce

Our Industry Expertise

Manufacturing

Dealer & distributor Management
Aftermarket service management
Sales automation and CPQ

Life Sciences & Medtech

Patient Management
Aftermarket service for Medical devices
Sales automation and CPQ

Banking, Financial Services and Insurance

Customer onboarding and KYC
Loan origination process
Insurance claims and case management

Communications & Media

Idea to Air content evolution
Guided Deal Management
Ad Sales and campaign management

Hi-Tech

Customer success and account management
Subscription and revenue management
Channel sales and pipeline management

Energy & Utilities

Digital self-service for billing and support
Outage notification and restoration updates
Field service and technician dispatch

Our Solutions

Enhance customer experience by unifying journeys across all touchpoints with our Salesforce solution. Boost satisfaction, increase engagement, and build long-term loyalty to impact your topline and bottom line.

Modernize lead-to-cash processes with integrated solutions built using Salesforce and leading ERP systems like SAP, Oracle, JDE, Infor, and NetSuite for faster sales cycles, improved efficiency, and real-time business insights.

Leverage our solution and industry expertise to track warranties, product upgrades, and spare parts, enabling businesses to enhance customer satisfaction, unlock cross-sell opportunities, and accelerate business growth.

Automate the end-to-end creative content lifecycle from ideation to distribution, streamlining workflows, accelerating time-to-market, and enhancing collaboration across teams.

Accelerators built on Salesforce

Quick starts

Pre-configured templates for faster Sales Cloud, Service Cloud, CPQ & Field Service implementations.

Dealer Management System

Streamline channel sales and partner engagement with integrated Sales, Inventory and Service.

Patient Assistance Platform

Unified patient management solution to simplify patient onboarding and treatment adherence.

Loyalty-as-a-Service

Empowering B2B business growth through engagements and rewards

Our Partnerships

To know more about Birlasoft's Salesforce Services, please contact us

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Realize Transformational Outcomes
with the Power of Salesforce

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Realize Transformational Outcomeswith the Power of Salesforce

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Realize Transformational Outcomes
with the Power of Salesforce