Customer Overview
The customer is a large format retail chain for consumer durables and electronics based in India.
Business Challenges
As a large format retail giant, the client had a rather distributed environment, with stores spread across India. They wanted to streamline store roll outs and manage IT assets and processes centrally by fixing the stagnant SLAs. Lack of end-user insights and higher turn-around times were impeding innovation and hampering transparency in the system.
Birlasoft Solution
Birlasoft solution comprised centralized Service desk for vendor management, asset management and remote desktop support. Birlasoft’s Sigma platform was deployed for analytics, dashboard and monitoring across servers, network, security and databases. Deskside support for Network, POS, printers, Desktops/Laptops was enabled across the various stores and Head Office The scope involved more than 5000 desktops and laptops, 8000 network devices and servers across 120+ customer sites.
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Value Delivered
  • Birlasoft's solution enabled the customer gain better understanding and control over their IT environment and facilitated rollout of new programs and adoption of newer technologies.
  • Customer was able to significantly reduce TCO by controlling the direct and indirect costs associated with their desktop and mobile environments.
  • Standardization of hardware, software, and configurations across the distributed-client computing environment helped the client reduce the operational complexity and improve the levels of service.
  • The outsourcing enabled the customer to provide higher employee satisfaction and productivity through improved IT service levels and consistent, high-quality support.
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