As the world of commerce continues to change, the ability for companies to seamlessly move their business into the digital world is no longer a luxury. Birlasoft brings the skills and experience to guide you on the path towards digital transformation. Our partnership and expertise with SAP and hybris - allow us to help you create a true omni-channel experience for your customers across every channel, every time.
User Research
Develop the Foundation
Design the Experience
Test & Validate the Solution
OC Tanner - The Journey to a Digital Core with S/4HANA & SAP Hybris Commerce + CPQ
O.C. Tanner needed to improve organizational agility, focus innovation on competitive advantage, and overhaul processes. With Cisco, Birlasoft, and a unique implementation methodology, it is replacing existing SAP software with zero-customization versions of the SAP S/4HANA suite. Learn about a pragmatic, repeatable approach thats changing everything.
The User Experience
Prioritizing & delivering based onthese seven facets is the goal of UX.
Prioritizing & delivering based onthese seven facets is the goal of UX
Using a baseline of your current and competition sites, Birlasoft will drive towards a manageable number of definitions of user personas, flows and customer journeys. In parallel, the right technical infrastructure and process workflows are defined with the creative team working on the user experience.
Birlasoft Wins “Newcomer of the Year” Award at Annual SAP Hybris Summit
Our Proven 3 Step Offering for Commerce & Customer Engagement:
Discover the Customer Engagement and Commerce Solution and its various components Sales, Service, Social, Marketing and Commerce and how these can be leveraged to better meet your overall business goals. We will discuss your requirements with our team and we share creative solutions and relative business use cases using SAP and CEC.
Birlasoft provides a compelling trial offer. We will provide you with a Proof of Concept demonstration with your company's data. Under this no obligation offer, you can test drive the PoC and evaluate for full deployment
Birlasoft's powerful suite of SAP CRM solutions are enhanced to deliver value for a true multi-channel, end-to-end business process integration using SAP CRM deployments across multiple integrations throughout sales, services, and marketing functional areas
Rapid Deployment Solutions Available with Simple by Birlasoft
Simple Sales, Service, Commerce and CPQ
Rapid Deployment solutions transform your Omni-Channel Customer Engagement Experience is as little as 4-12 weeks!
Commerce
More Than Half of Global B2B Buyers are Expected to Make 50% of Purchases Online Within Three Years.
Are you Ready?
How do you create a site that your customers will flock to? Birlasoft’s proven methodology and technology accelerators focus on creating a customer experience where:
  • The overall site is personalized to the customer’s needs – seeing their products with their negotiated pricing
  • Products are easy to find
  • Selected products are easy to source and buy
  • Exceptional Customer Service is embedded in the buying and account management processes
  • Information – specification, videos or instruction manuals – are readily available
SimpleCommerce
Begin with SimpleCommerce. Birlasoft's e-commerce starter, built on the hybris B2B accelerator This adds features that we have consistently heard from our customers. SimpleCommerce deliver omni-channel B2C experience to your B2B customers, in less than 90 days.
Dealer Portal
Provides insight for customers to allow dealers to access their data see pending orders, shipping information and so forth.
Hybris Marketing
Implementation of customer segmentation strategies and marketing campaigns using hybris powerful marketing automation product.
UX Design/Usability
Our experienced UI and UX team works with our clients to create a superior customer experience and journey.
Configure Price Quote
Deliver a Seamless & Relevant Buying Experience for Customers or Businesses with Configure Price & Quote (CPQ)
As the depth and breadth of solutions offered in the marketplace become more complex and personalized, the need to make sure that that products are configured and priced correctly becomes all the more important. Analyze functional specifications, define components that address requirements, resolve inter dependencies, and combine everything in one tailor-made package.
Birlasoft's bundled solution for CPQ provides immediate value when building out your web store or product catalog. The SAP hybris front-end allows for a modular configuration resulting in faster implementation that fits the needs of both internal and external users of the site.
Deliver a Seamless & Relevant Buying Experience for Customers or Businesses with Configure Price & Quote
Simple CPQ
Birlasoft delivers added value with Simple CPQ, including pre-built data mapping and toolsets. Birlasoft shares deep domain expertise with PLM and complex Variant Configuration implementations. With predictive applications to harness your big data, your business can realize its full potential across all selling and buying channels through Configure-Price-Quote (CPQ), and SAP hybris.
  • Guided Selling easy to use guided and interactive configuration.
  • Efficiency error free orders, integrated CPQ
  • Increase Sales Sell more configurable products & solutions
  • Higher Profits Reduced sales costs
  • Integration Efficiently integrate customers, dealers, sales, manufacturing and PLM with visualization
SAP Hybris Cloud for Customer
Polishing Up Customer Service Using SAP® Cloud for Service and Social Engagement
Bona- Leader in hardwood floors and care products provides the ultimate customer service for their customers. With the help of partner, Birlasoft, Bona implemented SAP Cloud for Service and SAP Cloud for Social Engagement to improve their customer’s experience, streamline customer service interactions and decrease the need for follow up calls. Now Bona can provide effortless service 24x7, and engage customers via new channels.
Simple Sales Simple Service
Launch SAP Cloud for Sales, and Service in record time and under budget with Birlasoft Rapid Deployment Solutions. Our Simple offerings gives you Cloud for Customer, customized for the way you do business and enhanced with pre-built ERP integrators and extended marketplace solutions add-ons. Be up and running in as little as 12 weeks
Cloud for Sales
  • Collaboration and social selling
  • Account management and intelligence
  • Opportunity management and insights
  • Mobility
  • Productivity and personalization
  • Real-time actionable analytics
  • Back-Office integration and mash-ups
  • On-Demand
Cloud for Service
  • Track interactions and engage across social media channels
  • Linked knowledge base to resolve reported issues quickly
  • Enable standard responses to customers using templates
  • Surveys to gauge customer satisfaction Analyze performance and response teams first call
  • Resolution rate, time to closer and volume
"Connect with a Birlasoft expert, and redefine your
omni-channel customer engagement & commerce capabilities”
Partnership
 
sap-hybris-partner
 
Resources
Simple B2B COMMERCE Powered by SAP Hybris

End-to-End B2B Commerce & CPQ for Dealers, Distributors and Sales Reps

Simple BILLING (Powered by SAP Hybris)

Simpler, Flexible, Outcome, Subscription and Value based Solutions and Services

Thrush Aircraft reaches new customer heights

Birlasoft worked with Thrush Aircraft to strategize, design and implement a full suite Hybris Cloud for Customer...

Sloan Valve company

Birlasoft enables Sloan Valve company to implement SAP Hybris Cloud for service enactment

O.C. Tanner- Case Study Journey to a Digital Core

with SAP S/4HANA Finance & SAP Hybris Customer Engagement & Commerce

Bona

Polishing Up Customer Service Using SAP® Cloud for Service and SAP Cloud for Social Engagement

Content