As the world of commerce continues to change, the ability for companies to seamlessly move their business into the digital world is no longer a luxury. Birlasoft brings the skills and experience to guide you on the path towards digital transformation. Our partnership and expertise with SAP, especially in CRM & Customer Experience Management - allow us to help you create a true omnichannel experience for your customers across every channel, every time.
User Research
Develop the Foundation
Design the Experience
Test & Validate the Solution
OC Tanner - The Journey to a Digital Core with S/4HANA & SAP Commerce Cloud + CPQ
O.C. Tanner needed to improve organizational agility, be faster, & focus on innovation to gain a competitive advantage and overhaul processes. With Cisco, Birlasoft, and a unique implementation methodology, it replaced legacy SAP software with zero customization SAP S/4HANA suite. Learn about a pragmatic, repeatable approach that’s changing everything.
The User Experience
Prioritizing & delivering based onthese seven facets is the goal of UX.
Using a baseline of your current and competition sites, Birlasoft will drive towards a manageable number of definitions of user personas, flows and customer journeys. In parallel, we collaboratively work with the creative team - working on the user experience, to define the right technical infrastructure and process workflows.
Recognized as Market Leader For "SAP Services" by ISG Group
Our Proven 3 Step Offering for CRM & Customer Experience Management:
Discover the CRM & Customer Experience Management Solution and its various components Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Data Cloud and how these can be leveraged to meet your overall business goals better. We will discuss your requirements with our experts and share creative solutions and related business use cases using SAP and C/4HANA.
Birlasoft provides a compelling trial offer. We will provide you with a Proof of Concept demonstration with your company's data. Under this no-obligation offer, you can test drive the PoC and evaluate for full deployment.
Birlasoft's robust suite of SAP CRM solutions are enhanced to deliver value for a true multi-channel, end-to-end business process integration using SAP CRM deployments across multiple integrations throughout sales, services, & marketing functional areas
Rapid Deployment Solutions by BSLSimple
Sales Cloud, Marketing Cloud, Service Cloud, Commerce Cloud, and Data Cloud
We have developed Rapid Deployment Solutions (RDS) that transform your Omni-Channel Customer Experience in as little as 4-12 weeks!
Commerce
More Than Half of Global B2B Buyers are Expected to Make 50% of Purchases Online Within Three Years.
Are you Ready?
Are you Ready?
How do you create a site that your customers will flock to? Birlasoft’s proven methodology and technology accelerators focus on creating a customer experience where:
- The overall site is personalized to the customer’s needs – seeing their products with their negotiated pricing
- Products are easy to find
- Selected products are easy to source and buy
- Exceptional Customer Service is embedded in the buying and account management processes
- Information – specification, videos or instruction manuals – are readily available
Begin with SimpleCommerce. Birlasoft's e-commerce starter, built on the hybris B2B accelerator This adds features that we have consistently heard from our customers. SimpleCommerce deliver omni-channel B2C experience to your B2B customers, in less than 90 days.
Dealer Portal
Provides insight for customers to allow dealers to access their data see pending orders, shipping information and so forth.
Marketing Cloud
Implementation of customer segmentation strategies and marketing campaigns using SAP's powerful marketing automation product.
UX Design/Usability
Our experienced UI and UX team works with our clients to create a superior customer experience and journey.
Configure Price Quote
Deliver a Seamless & Relevant Buying Experience for Customers or Businesses with Configure Price & Quote (CPQ)
As the depth and breadth of solutions offered in the marketplace become more complex and personalized, the need to make sure that that products are configured and priced correctly becomes all the more important. Analyze functional specifications, define components that address requirements, resolve inter dependencies, and combine everything in one tailor-made package.
Birlasoft's bundled solution for CPQ provides immediate value when building out your web store or product catalog. The SAP Customer Experience Solution allows for a modular configuration resulting in a faster implementation that fits the needs of both internal and external users of the site.
Birlasoft delivers added value with Simple CPQ, including pre-built data mapping and toolsets. Birlasoft shares deep domain expertise with PLM and complex Variant Configuration implementations. With predictive applications to harness your big data, your business can realize its full potential across all selling and buying channels through Configure-Price-Quote (CPQ), and SAP Sales Cloud.
- Guided Selling easy to use guided and interactive configuration.
- Efficiency error free orders, integrated CPQ
- Increase Sales Sell more configurable products & solutions
- Higher Profits Reduced sales costs
- Integration Efficiently integrate customers, dealers, sales, manufacturing and PLM with visualization
SAP C/4HANA Cloud for Customer
Polishing Up Customer Service Using SAP® Cloud for Service and Social Engagement
Bona- Leader in hardwood floors and care products provides the ultimate customer service for their customers. With the help of partner, Birlasoft, Bona implemented SAP Cloud for Service and SAP Cloud for Social Engagement to improve their customer’s experience, streamline customer service interactions and decrease the need for follow up calls. Now Bona can provide effortless service 24x7, and engage customers via new channels.
Launch SAP Cloud for Sales, and Service in record time and under budget with Birlasoft Rapid Deployment Solutions. Our Simple offerings gives you Cloud for Customer, customized for the way you do business and enhanced with pre-built ERP integrators and extended marketplace solutions add-ons. Be up and running in as little as 12 weeks
Cloud for Sales
- Collaboration and social selling
- Account management and intelligence
- Opportunity management and insights
- Mobility
- Productivity and personalization
- Real-time actionable analytics
- Back-Office integration and mash-ups
- On-Demand
Cloud for Service
- Track interactions and engage across social media channels
- Linked knowledge base to resolve reported issues quickly
- Enable standard responses to customers using templates
- Surveys to gauge customer satisfaction Analyze performance and response teams first call
- Resolution rate, time to closer and volume
"Connect with a Birlasoft expert, and redefine your CRM and Customer Experience Management capabilities”
Partnership
Resources
Karma Automotive Creates a Connected Digital Network to Enhance Engagement and Collaboration with Customers and...
Birlasoft enabled Rack Room Shoes to create more business value by redefining ecommerce business
Birlasoft helped Thrush Aircraft to strategize, design and implement a full suite Hybris Cloud for Customer
Partnering with Birlasoft, O.C. Tanner utilized SAP S/4HANA Finance, SAP Hybris Commerce solutions
Polishing Up Customer Service Using SAP® Cloud for Service and SAP Cloud for Social Engagement
Bona- Leader in hardwood floors and care products provides the ultimate customer service for their customers.
O.C. Tanner needed to improve organizational agility focus innovation on competitive advantage & overhaul processes