As the world of commerce continues to change, the ability for companies to seamlessly move their business into the digital world is no longer a luxury. Birlasoft brings the skills and experience to guide you on the path towards digital transformation. Our partnership and expertise with SAP, especially in CRM & Customer Experience Management - allow us to help you create a true omnichannel experience for your customers across every channel, every time.
User Research
Develop the Foundation
Design the Experience
Test & Validate the Solution
Manage Your Customer Engagement in these Challenging Times
Achieve Certain Outcomes in Uncertain times
CX SPRINT is a low cost rapid implementation approach designed to reduce cost, accelerate speed to value and minimizing risk, across SAP’s Customer Engagement solutions with multiple pre-build features and integrations.
Take advantage of our 100% Remote, Fixed-Price, Fixed-Scope Rapid Deployment CX offerings with business-ready scenarios, and fewer customizations. Be up in running with a fully functional platform in less than 12 weeks.
Our CX SPRINT SAP qualified RDS packaged solutions are based upon the best-inclass practices for specific industry processes, combined with our deep domain expertise. We cover the full stack of SAP Customer Engagement solutions to fit all your CX needs.
OC Tanner - The Journey to a Digital Core with S/4HANA & SAP Commerce Cloud + CPQ
O.C. Tanner needed to improve organizational agility, be faster, & focus on innovation to gain a competitive advantage and overhaul processes. With Cisco, Birlasoft, and a unique implementation methodology, it replaced legacy SAP software with zero customization SAP S/4HANA suite. Learn about a pragmatic, repeatable approach that’s changing everything.
Recognized as Market Leader For "SAP Services" by ISG Group
Our Proven 3 Step Offering for CRM & Customer Experience Management:
Discover the CRM & Customer Experience Management Solution and its various components Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Data Cloud and how these can be leveraged to meet your overall business goals better. We will discuss your requirements with our experts and share creative solutions and related business use cases using SAP and C/4HANA.
Birlasoft provides a compelling trial offer. We will provide you with a Proof of Concept demonstration with your company's data. Under this no-obligation offer, you can test drive the PoC and evaluate for full deployment.
Birlasoft's robust suite of SAP CRM solutions are enhanced to deliver value for a true multi-channel, end-to-end business process integration using SAP CRM deployments across multiple integrations throughout sales, services, & marketing functional areas
Configure Price Quote
Deliver a Seamless & Relevant Buying Experience for Customers or Businesses with Configure Price & Quote (CPQ)
As the depth and breadth of solutions offered in the marketplace become more complex and personalized, the need to make sure that that products are configured and priced correctly becomes all the more important. Analyze functional specifications, define components that address requirements, resolve inter dependencies, and combine everything in one tailor-made package.
Birlasoft's bundled solution for CPQ provides immediate value when building out your web store or product catalog. The SAP Customer Experience Solution allows for a modular configuration resulting in a faster implementation that fits the needs of both internal and external users of the site.
Birlasoft delivers added value with Simple CPQ, including pre-built data mapping and toolsets. Birlasoft shares deep domain expertise with PLM and complex Variant Configuration implementations. With predictive applications to harness your big data, your business can realize its full potential across all selling and buying channels through Configure-Price-Quote (CPQ), and SAP Sales Cloud.
- Guided Selling easy to use guided and interactive configuration.
- Efficiency error free orders, integrated CPQ
- Increase Sales Sell more configurable products & solutions
- Higher Profits Reduced sales costs
- Integration Efficiently integrate customers, dealers, sales, manufacturing and PLM with visualization
SAP Cloud for Customer
Polishing Up Customer Service Using SAP® Cloud for Service and Social Engagement
Bona- Leader in hardwood floors and care products provides the ultimate customer service for their customers. With the help of partner, Birlasoft, Bona implemented SAP Cloud for Service and SAP Cloud for Social Engagement to improve their customer’s experience, streamline customer service interactions and decrease the need for follow up calls. Now Bona can provide effortless service 24x7, and engage customers via new channels.
Launch SAP Cloud for Sales, and Service in record time and under budget with Birlasoft Rapid Deployment Solutions. Our Simple offerings gives you Cloud for Customer, customized for the way you do business and enhanced with pre-built ERP integrators and extended marketplace solutions add-ons. Be up and running in as little as 12 weeks
Cloud for Sales
- Collaboration and social selling
- Account management and intelligence
- Opportunity management and insights
- Mobility
- Productivity and personalization
- Real-time actionable analytics
- Back-Office integration and mash-ups
- On-Demand
Cloud for Service
- Track interactions and engage across social media channels
- Linked knowledge base to resolve reported issues quickly
- Enable standard responses to customers using templates
- Surveys to gauge customer satisfaction Analyze performance and response teams first call
- Resolution rate, time to closer and volume
"Connect with a Birlasoft expert, and redefine your CRM and Customer Experience Management capabilities”
Partnership
Resources