Given the digital trend and strategy to sell more online, it is now critical that organizations adapt to a virtual environment to upscale their direct and indirect routes to market. This will be the key differentiator of success and failure in 2021. It is becoming ever so evident that organizations today will need to shift the way they run IT operations that supports all areas of their business online.
In all this, sustaining Customer Experience Levels and effective virtual Sales Operations will be imperative to sustain business growth, or purely survive an uncertain marketplace. Work from home, virtual events, and online shopping will become the norm going forward.
In the current situation, if you are pondering with any of the below questions,
“How can I build and manage an effective Sales pipeline in 2021?
“How can I deliver exceptional Customer Experience to online shoppers?”
“How will my Customer Service Operations be more efficient ?”
“How much time will it take to enter growth mode again?”
Please join SAP CX webinar series – “Ensuring Sustainable Customer Experience and Effective Sales Operations” where Birlasoft and SAP experts will share how you can leverage SAP’s digital technologies to build an enriched customer experience which can help you to steer through these challenging times.