At Birlasoft, we pride ourselves on driving digital transformation for our clients. Our recent collaboration with Knorr-Bremse, a global leader in the rail and vehicle systems industry, showcases our commitment to enhancing customer experience and operational efficiency through innovative digital solutions.
Story Highlights
24/7 Customer Access
The new e-commerce platform provides Knorr-Bremse’s customers with round-the-clock access to essential information and services, significantly improving customer satisfaction.
Global Reach
The solution supports over 30 locations worldwide, ensuring consistent service delivery across all regions.
Increased Digital Orders
The platform has led to a substantial increase in digital order intakes, warranty claims, and core management, demonstrating its effectiveness.
Positive Feedback
Customers have praised the new user interface and overall user experience, marking a significant improvement from the outdated technology previously in use.
Strategic Partnership
Birlasoft played a crucial role in identifying trends and supporting Knorr Bremse’s digital transformation, fostering a trusting and productive relationship.
What our client says
Transforming Knorr-Bremse’s Customer Experience with Cutting-Edge SAP CX Solution
"I’m excited to share that we at Knorr-Bremse are extremely satisfied with our new e-commerce platform. The intuitive interface and seamless access to products have greatly improved customer engagement. Our platform’s ability to cater to regional needs while maintaining a global standard has been particularly appreciated. Positive customer feedback and the Hensel Matilda award highlight the success of this digital initiative, enhancing customer experience and solidifying our position as a leader in digital innovation."
Daniel Meerkamp
Director Sales and Services Knorr-Bremse
Director Sales and Services Knorr-Bremse
Our partnership with Knorr-Bremse is a testament to Birlasoft’s expertise in delivering cutting-edge digital solutions that drive business success. The intuitive user interface and seamless access to products and services have made it easier for Knorr-Bremse’s customers to engage with the company, enhancing their overall experience.
Discover how Birlasoft’s digital solutions can revolutionize your customer experience and operational efficiency.
Contact Us to learn more and schedule a demo.