End-to-end Infrastructure Management for a Leading Cement Manufacturer

  • Industry


  • Solution:

    Implementation and build operations for diverse infrastructure operations:

    • Network and Security - Cisco
    • Database MS SQL and Oracle
    • Unix/Linux
    • Storage and backup
    • AWS cloud
    • Private Cloud – VMware, EMC
    • SAP basis
    • Software delivery
    • Altiris base software package creation
    • Active directory
    • End-user computing
  • Single Managed Services Provider to support end-to-end infrastructure and operations globally with centralized control and governance.
Key Benefits:
  • 1300+ hours of efforts reduced with various initiatives and automation across engagement
  • 10+ process improvements and automation that simplified governance and operations
  • 170+ demands delivered within scheduled time
  • Centralized patch management for all the datacentres
  • Patching compliance as per Microsoft recommendation
  • Mitigation of critical patch vulnerability

The client is a Swiss multinational company that manufactures building materials. It has a presence in around 80 countries and operates in four businesses segments: Cement, Aggregates and Ready-Mix Concrete as well as solutions and products.

The client was creating a dedicated team to handle global projects in Cloud and Data Center domain. Birlasoft devised an effective, strategic, and tactical project execution Governance model to work along with global build team. This model would enable demand and supply for the engagement as well as centralized global operations.

Business Situation

The build process and infrastructure environment had always been managed by the client’s regional teams Gradually, it led to redundancy and asynchronized efforts, ultimately increasing the overall costs. Owing to decentralization, there were frequent compliance and vulnerability issues. Careful centralization was critical to reduce the costs and streamline the operations and resource utilization.


Birlasoft helped to form a centralised dedicated Infrastructure and Operations team for client’s global IT infrastructure environment. Birlasoft also streamlined client's support and implementation processes globally. Starting from the inception of a demand request till its full operational readiness, Birlasoft instilled strong, industry-recognized processes to streamline infrastructure operations. With Birlasoft’s managed services, the client successfully streamlined all Infrastructure operations globally.


With Birlasoft's newly instated process framework, client was able to streamline work allocation as per project priorities. With capabilities to scale up rapidly, the system could effectively manage operations, build request repository, and allow visibility to stakeholders on progress. With enhanced capability to implement projects effectively, the client realized several operational and cost benefits, including the following:

  • Significant reduction in errors and duplication
  • End-to-end documentation for process and demand execution
  • Centralized, single console for all desktop management services
  • On-demand software deployment and image deployment
  • Adherence to global standards & best practices
  • Ability to scale, based on demand priority
  • Better control and visibility
  • Ease of reporting and monitoring