Highlights
- Industry
Electrical and Utility Product distribution
- Products
Diversified Portfolio in 3 Main Sectors
- Revenue
$7.7 Billion
- Solution Footprint
Oracle Product Hub and EDQP
Customer Overview
Major industrial product distributor in North America. The company provides a broad range of products and value-added service to professional customers in maintenance and repair, operations, infrastructure, power and specialty construction sectors.
Business Challenges
- Organize the scattered product data across multiple systems, interfaces and teams
- Improve Data quality due to duplicate/triplicate items and incomplete product records
- Automate process and implement governance controls
- Enable cross-selling and up-selling of items by overcoming system limitations
- Encourage and empower Ecommerce initiative which is suffering due to incorrect description and not categorizing under correct taxonomy
Birlasoft's Solution
- Birlasoft successfully implemented Oracle Product Hub and Data Quality
- Implemented Global Product Taxonomy which includes 1000+ product categories
- Provided Data Conversion/Migration of 600000 SKUs into product hub
- Implemented Governance and business process (includes 10 processes)
- Built integration between PDH , Ecommerce and ERP Systems
Benefits
- Improved search function for the sales persons in retail stores
- Reduced response time to large quotes by around 80%
- Helped to establish data Stewart team (for hiring, training and transferring knowledge)
- Enabled seamless integration of supplier data into PDH
- Helped to lay the foundation for E-commerce initiative