Hospitality Giant Atlantis, The Palm Partners With Birlasoft and Streamlines Procurement with Oracle Fusion Applications

Project Summary
  • Industry


  • Project Footprint

    Oracle Fusion

    Applications Release 12

  • Modules

    Sourcing Cloud

    Procurement Contracts Cloud

    Supplier Qualification Management

    Business Intelligence Cloud Service

  • Integration of Supplier Qualification Management (SQM), Sourcing and Contracts with Customer's ERP
  • Integration of Contracts with DocuSign
  • Multi-Level Approval Hierarchies
  • Customized Notifications and Document Prints
Customer Overview

Atlantis, The Palm is the most recognizable entertainment resort destination in the region, located at the centre of the crescent of Dubai's Palm Island. The unique ocean-themed resort features a variety of marine and entertainment attractions, as well as 17 hectares of waterscape amusement, all within a 46 hectare site. Awarded "The World's Leading Landmark Resort 2017" by the prestigious World Travel Awards, this hotelier giant is also known as the culinary destination in the region with a collection of world-renowned restaurants on offer. The resort boasts an impressive collection of luxury boutiques and shops as well as extensive meeting and convention facilities, making it one of the world's leading resort destinations.

With Dubai and the Middle East's number one waterpark, Aquaventure, on site as well as one of the largest open-air marine habitats in the world, The Ambassador Lagoon and Lost Chambers Aquarium, Atlantis, The Palm has a unique footprint in the hospitality industry.

Business Challenges

With multiple unidimensional applications working in silos in the area of purchasing, Atlantis required a standardized procurement application to replace the multiple applications currently in use, making it easier to use, while improving management visibility.

Here are the key business challenges faced by Atlantis, The Palm:

  • Need for better visibility in sourcing processes, governance and procedures
  • Standardize global sourcing policies to achieve better savings in terms of resources, time and effort
  • Have separate applications for sourcing, audit, vendor management along with core ERP application
  • Need for a library of re-usable terms entities, like clauses and terms templates
  • Need for an automated rule-based multi-level approval process for various activities in the application
  • Need for accurate, intuitive dashboards and reports displaying different analysis and trends
  • Have a centralized contract management and authoring solution with suppliers
  • Need for integrated suite of procurement applications
Birlasoft Solution

Implemented Oracle Fusion Applications modules on Release 12 to help reduce operational complexity in terms of dependency for users and approvers on the number of procurement process applications.

  • Implemented Supplier Qualification Management (SQM) for vendor registrations, qualifications and periodic assessments
  • Implemented Sourcing Cloud and Procurement Contracts Cloud for negotiations and contracting processes
  • Implemented BI Cloud Services (BICS) for reporting and dashboard requirements from different data sources including cloud and ERP applications
  • Built integrations between Oracle Fusion Applications and their current JD Edwards ERP, and leveraged seeded integration between procurement contracts cloud and DocuSign
  • Established fully integrated process from negotiations, award approvals till procurement contract creation
  • Built customized analysis reports in sourcing cloud to provide better visibility
Benefits Realized
  • Streamlined Operations: Improved usability, minimized human errors thus enhancing report accuracy and enabling easy accessibility of information
  • Enriched Efficiency: With integrations between various applications within procurement modules, need for repetitive actions is eliminated, thus optimized procurement process
  • Enhanced Process Compliances and Audit: Incorporated business validations on processes, which were previously being handled manually, ensuring every process has a trackable audit trail
  • Improved Visibility: Business information available in high-quality reports, which are accurate and reliable
  • Better Security: Automation in workflows ensures that all documentation required for approval is routed through a pre-specified path, unlike previous ad-hoc routes when approvals were manual