The company was facing numerous operational issues with manual checking bins for decal levels. Pickers had to notify buyers about shortages via emails. This was a time consuming and error prone process. There was risk of missing a reorder point, overflow of employee orders in the pick-up area, and there was increased dependence on the mailroom employee to send reminders to concerned parties about the orders. Additionally, there was the opportunity to reduce employee traffic to the mailroom. These changes could therefore deliver process improvement and enhanced operational excellence.