The customer is a Dubai-based industrial conglomerate and one of the UAE’s pioneering organizations. They provide a wide range of services – architecture and engineering consultancy, interiors design, real estate, hotel apartments, furniture, lighting systems, and transportation.
As they were growing, the customer faced multiple challenges with the outdated ERP system which had become one of their biggest roadblocks to cope up with the competitive market needs. Some of the key challenges faced by them include:
- The ERP system was ill-equipped to support multi-currency transactions, as a result of which the organization had limited functionality of such transactions and missed to tap many global business opportunities
- Improper management of company expenses, as the system was unable to bifurcate the additional cost such as brokerage on shares, stock exchange fees, consultation fees, expert advice on purchase and sale of different asset classes
- Uploading market value (shares/stocks) was time-consuming and had compatibility issues
- There were inaccuracies in the MIS reports generated, which further led to mismanagement of information and poor decision making
- Being an offline software, it had no backup in case the system crashes or some mishap takes place. In addition, the data needed to be separately backed up