Birlasoft iSight
Autonomics Powered
UX Led Digital Platform
 
Navigate to Next with certainty and assurance in IT Infrastructure and Cloud Technology Services
The need for zero touch, yet personalized and uninterrupted IT services is imperative. Businesses need UX led, intelligent, analytics-driven platforms to deliver business mandated IT objectives in line with evolving workstyles and dynamic business needs.
 
CIOs across enterprises are grappling with challenges in delivering superior IT services, due to growing complexities in managing multiple tools and platforms, hybrid infrastructures and increasing user expectations. Constantly evolving workstyles and need for 'Zero Touch' yet personalized IT services are rapidly driving organizations to switch to context-aware, AI-powered, intelligent platforms. Some of the trends driving significant changes in the IT Infrastructure and Cloud Technology Services, include:
  • Growing Vendor
    Lock-ins
  • Aligning Service Automation to Business Needs
  • Transforming User Experience Across Digital Touch Points
  • Complexities in Managing Multi-cloud Environments
  • Lacunae in Infrastructure Cyber-Security
Birlasoft iSight platform is built to Discover, Monitor, Automate, Transform and Manage the Operations for IT Service Management, Cloud Management, Digital Workplace Automation, Asset monitoring, Alarm management, Multilingual bots and Unified Cyber Defense. Fully customizable and integrable with wide range of technology tools, iSight is a SaaS-based, AI-driven platform. The platform provides a single‐pane‐of‐glass with cognitive capabilities across multi cloud orchestration and automation, analytics and reporting, predictive IT operations, enabling digital bots for workforce and a cloud cost optimization engine to deliver IT service.
Key Modules
Birlasoft's iSight empowers organizations to manage, monitor and operate IT services landscape, including tools, frameworks and users, through an automated, unified platform. Through service and workflow automation, proactive incident management and intelligent insights, iSight delivers powerful digital experiences, optimizes costs and enhances productivity across enterprise IT
IT Services Management
IT Services Management
IT Operations Management
IT Operations Management
Workplace Automation
Workplace Automation
Cloud Management Platform
Cloud Management Platform
Business Benefits
All Pervasive, full spectrum IT
All Pervasive, full spectrum IT Management platform
iSight helps reduce outage, improve agent productivity, achieve desired SLAs by automating ticket workflows through live chat enabled support. It effectively integrates, manages and monitors Apps, requests/incidents through mobile applications and generates intelligent analytics reports which help in decision making through a single console.
Unleash cloud capabilities for your business
Unleash cloud capabilities for your business
iSight's Cloud Management platform helps enterprises accelerate cloud adoption and power innovation by allowing seamless integration with NextGen technologies. It effectively manages hybrid, multi-cloud environments to increase business agility and scalability
Designed for the Workforce of the future
Designed for the Workforce of the future
iSight's through workplace automation techniques, provides context-aware, user-centric, personalized experience for the workforce of the future. It enables greater workforce productivity through effective collaboration and seamless communication and delivers superior end user experience.
Deeper Insights, greater visibility across Enterprise IT
Deeper Insights, greater visibility across Enterprise IT
iSight is designed to monitor & manage full spectrum of IT Infrastructure, including Datacenters, Servers, Networks, Devices and Applications. It's modern, integrated approach to IT Ops Management with deeper and meaningful insights provides real time visibility into alerts which helps minimize downtime and maximize performance. Through proactive threat-detection and automated response, iSight assures IT infrastructure security.
Core Functionalities
Core Functionalities
Success Stories
Global player in MICE industry harnesses centralized Global Service Desk to reduce tickets by 32%
Global player in MICE industry harnesses centralized Global Service Desk to reduce tickets by 32%
Global Service Desk Operations for Leading Healthcare Products Manufacturer
Global Service Desk Operations for Leading Healthcare Products Manufacturer
End-to-end Infrastructure Management for a Leading Cement Manufacturer
End-to-end Infrastructure Management for a Leading Cement Manufacturer
End-to-end IT operations and IT services management across client's600+ manufacturing locations
End-to-end IT operations and IT services management across client's600+ manufacturing locations
Connect with our Leader
Kapil Uniyal
Kapil Uniyal
VP & HBU Head, Infrastructure, Security and Cloud Technology Services, Birlasoft
"When we built iSight, we had strategic IT objectives of the enterprise in mind. We envisioned a platform which would easily integrate and keep evolving in tandem with emerging technologies and still retain simplicity of management and ease of customization. iSight's platform-driven approach is in line with CIO mandates of minimizing business disruptions, attaining significant cost reductions, gaining a simplified, single pane of glass view of IT landscape and positively impacting business KPIs and achieve critical SLAs. We are using iSight as a key platform to deliver exceptional user experience to our global customers, while increasing the agility, scalability and overall performance of their IT Infrastructure, in line with business goals."
To know more about Birlasoft's Infrastructure and Cloud Technology Services, contact us
 
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