Why This Report Matters
Did you know that 70% of the global workforce is deskless—from factory floors and warehouses to hospitals and oil rigs?
Despite being the backbone of operations, they remain underserved in digital transformation efforts.
This Market impact Report by HFS Research, in collaboration with Birlasoft, reveals why enterprises must put deskless workers at the center of change and how doing so can unlock resilience, productivity, and trust.
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Key Highlights
- Insights from both deskless workers and enterprise leaders
- Five design levers to transform frontline effectiveness
- Cross-industry perspectives from manufacturing, life sciences, consumer goods, energy, and healthcare
- Roadmap for enterprises to redesign operating models and build resilient, engaged, and future-ready deskless teams
- How AI can accelerate frontline adoption and trust when co-designed with workers