Birlasoft’s AMS model enhances process efficiencies with proactive L1.5 support, intelligent automation, and real-time observability. Our GenAI-powered platforms like Birlasoft Cogito and ProVue offer predictive support and self-healing systems, ensuring zero-disruption transitions and continuous improvement.
How NextGen AMS has Created Value for our Customers
30-40%
Cost Reduction
80%+
First Level Resolution
95%+
SLA Compliance
20%+
Improvement in MTTR
How can Birlasoft Help with Smarter Support and Autonomous Operations.
AI Assisted Discovery of Tech Debt
Diagnose hotspots of automation / waste elimination using AI-analysis of structured and unstructured data (including tickets, documentation, resolution notes)
Cogito Copilot Accelerates Service Resolutions
GenAI Copilot proposes root causes, fetches KEDB articles, and drafts fix notes inside ITSM chat, boosting speed and consistency.
Integrated Smartops to Drive 24x7 Observability
Identify potential issues, predict anomalies, and trigger self-healing scripts through AI-agents to improve reliability, uptime and performance
AI Powered Service Desk Assistance
Copilot for Agents for AI assisted identification of potential root causes, identifying the right KEDB documents from past ticket resolutions etc
Our Delivery and People – How Birlasoft executes Smart AMS
Underwriting, Claims, And Regulatory Compliance?
Platform-aligned Hub-spoke Pods
Cross-functional PODs anchored to SAP, Oracle, Infor & custom stacks own root issues, with satellite specialists managing escalations
Zero-disruption Transitions With Smarttransition
Playbooks, dependency maps, and templates capture tribal know-how and migrate ownership – ensuring zero down-time between vendor and personnel changes
Integrated Build-modernize-run With SRE
Unified squads handle new features, modernization, and rationalization while operating apps, security automation and reliability engineering
Zero-breach Security & Audit-ready Compliance
Encryption, access controls & policy checks across DevSecOps pipelines deliver GDPR, HIPAA, and SOX compliance with real-time dashboards
Voices from a Select Few of Our Transformation Success Stories
"Birlasoft’s SmartAMS trimmed our run-costs every single year – ultimately saving us more than 60 %
in total ownership"
in total ownership"
- Global $10 Bn+ MedTech leader
"Birlasoft drove a 40 % drop in tickets across our ERP, infrastructure, and application stack – far exceeding our expectations"
- Large Oilfield Services Company
Why Birlasoft
AI-first Approach and Tools
Strong References & Experience
Flexible, Outcome-linked Commercials
Ecosystem of Practice and Strategic Partners
Let’s Connect to Transform Your AMS Strategy