The insurer's underwriting team had to manually work on the new submissions data, that was sourced from multiple third-party systems for risk assessment and quote issuance. The inefficiencies in this process were hurting new business generation and this warranted for major systems overhaul.
Birlasoft built a single unified platform for the insurer by integrating all the existing systems in the value chain. The submission data from the various integration points converged at one point that was made available to the underwriter for review and quote/policy issuance or denial. Several touchpoints were put in place to improve the user experience for the underwriters.