The insurer was unable to generate commercial line renewal quotes in a timely manner due to extremely slow manual extensive operations. Further, the loss run before generation of the renewal notice required data aggregation from multiple legacy systems. This was an extremely inefficient process both from cost and customer service standpoint.
The IT/process landscape for renewals was fraught with too many policy administration systems which added to complexities.
Birlasoft's RPA solution (built on UiPath) started as an MVP that was rolled out in flat four weeks' time followed by the full-blown rollout. The entire process of renewal quote generation was automated that eradicated the need for any manual intervention. This set the stage for RPA adoption across other processes in the insurance value chain.