Global insurer deploys RPA solution to modernize legacy systems and reduce costs by 25%

  • 60% reduction in TAT of configuration of new policy forms that accelerated new product launches
  • 25% reduction in overheads owing to plunge in manual, repeatable, and non-value adding interventions
Business Overview

Lack of agility in rolling out policy form modifications for different lines of business, which led to delays in new product launches, and potential revenue loss.

Business Challenges
  • The legacy system was unable to accommodate huge volume and extremely frequent changes in policy forms
  • The lack of standardization in policy form structures led to redundancies in the process
  • Presence of disparate policy administration systems and platforms that led to inefficiencies in policy administration and new product launches
Birlasoft Solution

Birlasoft's RPA solution (built on UiPath) enabled the platform upgradation that fixed the process redundancies and technical capabilities of the legacy platform. There were two noteworthy elements of this solution:

  • Rollout of an end-to-end policy document management system that replaced the legacy platform
  • Automation enabled sanitization of 2000+ policy templates to meet the requirements for new product launches