Indian banking major implements internet banking solution for best-in-class customer experience
Highlights
  • Customer

    Indian Co-operative Banking Major

  • Industry

    Banking

Benefits
  • Increased brand loyalty through enhanced customer experience
  • Reduced branch congestion and costs by offering anytime, anywhere access to services
  • Offered additional services i.e. cross selling
  • Registered a strong global presence
Business Situation

Changing customer expectations, changing technologies, and rising operational costs necessitated the development of a smart, secure and scalable solution that would enhance user experience and help the client register a global presence.

Business Challenges

The client wanted a scalable, secure and real-time internet banking application capable of handling more than 50,000 customers, thereby reducing branch congestion and associated operational costs. To ensure customer retention and attract new ones, the solution envisaged enhanced user experience on web as well as mobile. The client also wanted to offer additional services through the solution.

Birlasoft Solution

Birlasoft leveraged next-gen technology and industry-standard platforms to create the NetBanc Internet & Mobile Banking Product. Offering customers real-time access to banking services, it seamlessly interfaced with any core banking solution either directly or through an industry-standard middleware. The future-ready solution supported multifactor authentication mechanism and came with enriched administration capabilities. It also offered security compliance as per global standards.