In today’s rapidly changing business environment, learning and sharing have never been more important. ASUGFORWARD is designed to do just that—move us forward.
Join ASUG and Birlasoft, a Silver sponsor during ASUGFORWARD to get a first-hand look at what SAP customers and C-Level leaders are facing daily, in these uncertain times.
Learn, and exchange ideas, to expand practical information you can put into practice immediately. Gain insight into common challenges shared from the global pandemic with a focused week of content that will help you and your organization navigate our new reality in today’s volatile business environment.
June 23, 2020
SAP’s new virtual experience
Attend our Session: Join Birlasoft in the Sales and E-Commerce Track
John Goetz
John Goetz
Former Global Practice Leader, SAP Customer Experience, Birlasoft
John spent 8.5 years with the SAP Customer Experience team. Prior to that, he was leading an IT organization for a global IT Manufacturer deploying SAP solutions including CRM.
Jeffrey Eberhart
Jeffrey Eberhart
Global Practice Leader, Hybris Commerce, Birlasoft
Jeff has over 25 years of consulting services and software sales experience, and is focused on delivering SAP CX strategies and digital solutions that transform businesses.
Gary Goulet
Gary Goulet
VP, SAP Client Solutions, Birlasoft
Gain Real-Time Insight and Build a Seamless Customer Experience with Personalized, Frictionless Commerce
June 23, 2020 | 11:20 AM CT – 11:30 AM CT  img
With brick-and-mortar stores on the decline, a personalized offering approach, operational efficiency, and integration across commerce and IT platforms will determine how you stay relevant, connected, and engaged to your customers and suppliers online. In this session, learn how to delight customers, listen, and respond in real-time while establishing trusted relationships with SAP Commerce, Qualtrics, and SAP Customer Data Cloud solutions. Explore how Birlasoft helps organizations adapt quickly with an accelerated deployment approach that is scalable and compliant for sustainable future growth.
Key Take-Aways:
  • Develop a personalized, frictionless commerce
  • Build and maintain trusted relationships with customers
  • Respond in real-time to customers feedback, requests and issues
  • Integration with the cloud, sales, and front to back-end processes
  • Compliance for commerce
Seema Vishnoi
Seema Vishnoi
VP, Customer Experience, SAP
John Goetz
John Goetz
Global Practice Leader, SAP Customer Experience, Birlasoft
Sumita Jayaraman
Sumita Jayaraman
Senior Director, Product Marketing, Customer Experience, SAP
Ask-the-Experts Panel: Customer Experience
June 23, 2020 | 12:20 PM CT – 12:55 PM CT  img
Bring your questions for our experts during this live panel discussion. Each day, ASUGFORWARD will close with a panel of experts. The theme of day two’s panel is customer experience. Join Birlasoft and SAP’s e-commerce leaders as they share insights and best practices for creating opportunity, driving efficiency, and embracing innovation during a time of complexity and change.
Achieving Certain Outcomes in Uncertain Times
With Birlasoft’s Fixed-Price, Fixed-Packaging Rapid Deployment CX Offerings, manage your customer engagement in these challenging times.
LEARN MORE about these CX offerings below and be up and running in as little as 12 weeks:
Project Description
Software requirements
CXSPRINT Commerce Fully functional B2B or B2C Commerce Site including core integrations
SAP Commerce Cloud
CXSPRINT for Aftermarket B2C Commerce Site for Aftermarket (Spares) — Example/Demo for Life Sciences
SAP Commerce Cloud
CXMOVE Commerce support the migration from Hybris Commerce on premise to SAP Commerce Cloud
SAP Commerce Cloud
CXSPRINT Sales deploy a central system to support sales force automation processes including Account/Contact Mgt, Opportunity Mgt, Activity Mgt, Pipeline Mgt and Reporting fully integrated to backend em system
SAP Sales Cloud
CXSPRINT Service harmonize and streamline customer service processes with an integrated customer service platform with 24/7 Al chatbots, true omnichannel support with ML for case resolution recommendations
SAP Services Cloud
CXSPRINT Commissions deploy an end-to-end configurable solution that manages the incentive compensation process from sales order to payment for direct and indirect sales forces integrated with backend erp system
SAP Commissions
CXSPRINT Field Service implement Field Service Management platform to support complete end to end process including: AI/ML for resolutions and scheduling, tools available on mobile device to complete ticket, crowd sourcing Y— Complete
SAP Field Service Management
The Birlasoft Difference
Birlasoft is backed by our 16 year relationship with SAP, an innovative approach, unique IP and offshore Center of Excellence.
Take advantage of the Birlasoft difference with...
  • A cost effective onshore/offshore model
  • A full complement of Creative, Technical and Integration CX Skills
  • Global Deployment Capabilities including Award winning AMS Support
  • Implementation of the full CX Stack
  • We take care of the plumbing, too! – SAP Cloud Platform Integration, Legacy Datahub, and SAP S/4HANA end-to-end Integration
  • Long time relationships with our satisfied enterprise customers