Field service processes pose multiple challenges to businesses like yours today. From timely inspections, dispatch, assessments, and repairs to meeting and excelling SLAs for your customer, field service operations can quickly start draining money from the bottom line. But it doesn’t have to. With leading Industry 4.0 capabilities like AI, IoT, and automation, achieving field service excellence can differentiate your value proposition in the market.
Our expertise can help you digitize field service operations end-to-end, improve the technician and customer experience and retention, ace SLAs, and quickly turn your field service operations profitable. So, let's transform your field service operations with bFSM D365 and get started on your Industry 4.0 journey.
bFSM D365 Capabilities
Responsive, agile, and cost-effective field services, powered by best-of-breed technology and domain experience
Achieve complete visibility into field service operations with IoT
Leverage IoT sensors to track machine performance and mobile apps to monitor the field force remotely
Drive responsive processes with automation
Eliminate procurement delays and scheduling errors and automate field force dispatch timeframes
Delight your customers with your field service capabilities
Meet and exceed SLAs, maximize machine uptimes, and continuously act on customer feedback and insights.
Contract authoring and approvals
Renewal support and reminders
Usage-based service delivery
Dashboard for contract management
Asset and inventory management
ERP integration for procurement
Barcode-based track and trace
Automated procurement triggers
Spare issuance requests
Systems integration for delivery ticket details
Automated malfunctioning device shutdown
Dynamic maintenance scheduling
Event-based maintenance triggers
Auto-generated work orders
Closed-loop service delivery
Pre-built inspection checklists
Scenario-based safety checklists
Complaints redressal mechanisms
Emergency auto-work order generation
Ready to transform your field services with bFSM D365?
Our industry experts in digital field service management are eager to collaborate with you