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Customer Overview
The customer is a leading North American energy solutions provider operating across the U.S and Canada. The organization supports large‑scale oil and gas operations with resilient, high‑capacity supply chain infrastructure, enabling efficient delivery of critical materials and resources across multiple locations.
Business Challenges
Following multi‑entity mergers, the company faced a fragmented IT landscape with duplicated systems, inconsistent user experiences, and multiple collaboration platforms. User productivity was impacted by diverse email systems, identities, and device environments. Legacy on‑premises servers and workloads spread across sites with inconsistent backups, and disparate monitoring systems created operational risks. Additionally, the acquired entities operated with varying network architectures, SD‑WAN solutions, and inconsistent identity, access, and privileged account controls across the merged entities.
The Solution
Birlasoft executed end‑to‑end Technology integration across workplace, datacenter, network, data, and security under a structured program governance model. Key initiatives included M365 tenant consolidation across email, identity, devices, and collaboration platforms; datacenter migration to a colocation facility with standardized backups and centralized monitoring; enterprise network integration enabling secure connectivity and SD‑WAN modernization; and alignment of identity and security frameworks, including IAM onboarding, endpoint security enhancement, SIEM integration, and implementation of privileged access management solution.
Value Delivered
- Unified IT environment, faster post-merger stabilization, and reduced operational complexity.
- ~35% reduction in total cost of ownership across overall IT services
- Seamless end user experience and ~30% improvement in end‑user productivity
- Stronger security posture
- >99.9% availability across critical IT services