1. Building a partnership for operational excellence
Birlasoft and Oracle JDE worked together to transform our client's way of working, bringing about real and practical improvements. Using process mining, Birlasoft made our client's work smoother by uniting their ERP systems. This made things more organized and helped them move to better systems with important performance measures. These improvements also paved the way for more growth in the future.
The client discovered ways to make things automatic using process mining. By comparing how different parts of the company worked, the client could figure out how to do things better. They found better ways to use their ERP systems and solve problems. Birlasoft also helped them see how things would work in different situations. Working closely with Oracle, they ensured the client's way of working fit their needs. With these changes, the company improved at doing things, making decisions, and preparing for the future.
Birlasoft's approach to entering the market revolved around harnessing the capabilities of our dedicated internal team within the Process Mining Center of Excellence (CoE). The team had primarily focused on enabling internal processes, ensuring that every aspect of the supply chain could reap the advantages offered by process mining. Birlasoft implemented a comprehensive solution for the medical giant by following a structured four-phase approach through their LATAM implementation. This approach was designed to pinpoint process enhancement and improvement opportunities, ultimately realizing significant long-term value.
2. Process Optimization
The implementation involved leveraging Birlasoft solution to analyze data from a singular system, revealing process inefficiencies and gaining a direct appreciation for the value of Process Mining. Subsequently, the team developed adaptable plug-and-play data models. By harnessing the capabilities of Process Mining technology, we crafted readily available data models tailored to Oracle JD Edwards processes, such as Order-to-Cash (OTC) and Purchase-to-Pay (P2P). The data analysis acted as an X-ray, spotlighting bottlenecks hindering process automation within the Variant Explorer. These insights served as a foundation for further in-depth analysis and refinement involving essential data connections to the database. This step facilitated a smooth shift to a production environment, allowing for real-world testing and optimization.
Birlasoft successfully reduced cycle times, minimized manual rework, and effectively tackled labor productivity concerns. As a result, we achieved a remarkable 40% enhancement in our Order Fulfillment Rate (On-Time In-Full). The implementation model is flexible and optimized, intelligently allocating resources, and helped reduce order cycle time by 75%, improving the working capital management. The solution also facilitated process conformance checks and introduced automation to tasks, improving operational efficiency.
3. Leveraging Automation
The solution implementation leveraged intelligent automation through process mining applications, including creating an automated email system for order communication. This enhanced the integration of automation on impact analysis, with dashboards projecting ideal scenarios. Birlasoft made technical adjustments to improve throughput time and expedite ship-confirmed activities, addressing bottlenecks and streamlining workflows. Low Surgery order fulfillment rates were tackled through process-driven cycle time reduction and improved process conformance, positively impacting the Customer Satisfaction (CSAT) index. Notable progress was achieved in timely order processing by optimizing dispatch-to-return order cycles. The solution intricately weaves data-driven intelligent automation and process optimization through these technical integrations to refine order handling, enhance throughput, and elevate cost optimization.
Birlasoft established a connection to the medical giants JDE E1 source systems. They transformed the data into event logs and enabled real-time connections, ensuring a seamless flow of information. The solution visualized the clients' processes, shedding light on their intricacies. This allowed for a deeper understanding of the root causes behind various challenges. The data-driven insights helped prioritize areas for improvement based on their potential impact. Birlasoft identified opportunities for productivity gains within the processes and recommended actions to optimize outcomes and streamline operations. Additionally, the solution pinpointed areas where Client could achieve substantial cost savings by reducing manual efforts and rework.
4. Streamlining Financial Performance
The primary objective was to enhance revenue by quantifying order cancellations and reducing inefficiencies within the Surgery process. The Surgery process was meticulously mapped, covering different stages from order creation to billing and closure. Birlasoft analyzed this process map to identify gaps and inefficiencies in scenarios such as dispatch and return orders with missing billing counterparts. This included data on order statuses, billing orders, cancellations, and revenue impacts. By identifying patterns and trends, the solution accurately estimated the revenue client could gain through order retention. The process mining approach hugely benefitted the client in discovering around $12 Million of hidden cash stuck in order processes. The approach ensured total cost-effectiveness and immediate ROI, maintaining a low Total Cost of Ownership. The solution handled cash flow management by seamlessly resolving AR billed and unbilled related issues. The implemented solution included a monitoring mechanism that tracked key metrics. Continuous benchmarking ensured that the medical giant could gauge their progress over time.
What the Client said about us
"It has not been an easy road all the way through the LATAM implementation, but this team from Birlasoft has been a great partner and a major part of the success that we now experience in Brazil, Mexico, and the rest of LATAM and no doubt the same success will be brought to bear for Chile. As I read the daily reports, see the pictures, and hear the positive sentiments from the business, cutover running to plan, and highly engaged business users, I am super proud of what this group has achieved. I look at the number of CNC and performance issues we have had since going live in Brazil in August until now… it has been ZERO. This is a testament to the work done by Birlasoft and their CNC team in collaboration with folks from my CoE. Simply outstanding. Thank you all!"
- Client IT Director for Global Service Delivery