Birlasoft took on the task of streamlining the operations for the client, who needed help with revenue leakage, data management, validation, and a restricted accounting and telecommunication skillset. The client required a solution to gather data tied to user-related purchases to increase revenue. Moreover, the client had the challenge of accurately breaking down the costs associated with their network infrastructure.
In response, Birlasoft devised a strategic approach. They developed an in-house solution that addressed multiple aspects of the problem. This encompassed setting up mechanisms for data collection, implementing automation processes, establishing rule management protocols, creating financial models, and constructing a repository for knowledge. Birlasoft introduced a comprehensive data management and governance framework. This framework facilitated the client's access to critical master data from various locations with ease. This gave the client real-time visibility into their network operations, including detailed insights into the costs associated with active and inactive users. The outcome of these measures- increased cost savings, enhanced operational efficiency, and an overall improvement in the quality of the network services.
The implementation of Birlasoft's solutions not only resolved the client's immediate challenges but also laid the foundation for long-term improvements.
2X Faster Time to Market for Billing Programs, Promotions, Financing, etc.
By streamlining data collection, automation, rule management, and financial modeling, Birlasoft effectively minimized the time required to conceptualize, design, and launch these programs. This newfound agility enabled the client to respond swiftly to market trends and customer demands. The client was now equipped with a faster response time, a feature previously needing to be improved due to the complexities of their operations.
Reduction in Overall Reconciliation Errors
The data management and governance framework introduced by Birlasoft proved instrumental in significantly reducing reconciliation errors. By ensuring easy access to accurate master data and facilitating real-time visibility into network operations, the framework curtailed the chances of discrepancies going unnoticed. This led to a substantial 30% reduction in overall reconciliation errors.
Previously prevalent errors pushed from variations in data formats, calculations, and other complexities were effectively mitigated. The streamlined process of verifying and cross-referencing data increased accuracy, reduced disputes, and minimized financial discrepancies. This error reduction bolstered the client's financial integrity and trust among their customers and partners.
Birlasoft's integration of Robotic Process Automation (RPA) and advanced testing solutions profoundly impacted the client's operational efficiency. The deployment of RPA enabled the automation of repetitive tasks, freeing up valuable human resources for more strategic and value-added activities. This transition from manual tasks to automated workflows led to a remarkable 20% improvement in productivity.
The client's need for enhanced productivity led them to seek Birlasoft's expertise. They required a streamline enterprise application process to bring efficiency in their existing system, which had been causing operational delays. By systematically validating data inputs, outputs, and calculations, the testing solutions minimized errors, streamlined processes, and enhanced the quality of the client's services. Birlasoft enabled the client's reporting system to produce standardized reports. These reports provided insights to channel their resources toward innovation and growth.
Massive data validation proved instrumental in addressing the challenges posed by the client's diverse network equipment and the transition to 5G technology. The approach increased data accuracy, reduced errors, and improved the efficiency of data management processes. Through close collaboration and technical expertise, Birlasoft successfully delivered a solution that empowered the client to harness their data assets' potential in the telecommunications industry's dynamic landscape.