Customer Overview
This Europe based customer is a Fortune Global 500 entity and has 14,000+ employees spread across 25+ countries globally.
Business Challenges
The customer faced multiple challenges - Manual Business Processes & Paperwork, Legacy Systems and Technology Constraints, Complex Regulatory Compliance, Ineffective Communication and Collaboration, Data Silos and Integration Issues, Data Security and Privacy Concerns and Inefficient Claims Processing.
Birlasoft Solution
Birlasoft conducted Process Discovery workshops. The ServiceNow workflows were designed and developed as per business processes with configuration of dynamic approval workflows. Integrated workflow automation system was designed with system configuration for security and compliance requirements. The reports and dashboards were configured and customized. CSAT mechanism was configured, and mobile access and push mechanism was enabled. Training material was created, and sessions organized.
Value Delivered
- 15+ business processes were automated
- Streamlined the business processes & enhanced their visibility
- Faster response time and cost savings
