Customer Overview
The customer provides Energy Infrastructure services across multiple industry segments. They have 40,000+ employees and are operating across 15 countries.
Business Challenges
The customer did not have a License Optimization Process. They had heavy investments in ServiceNow licenses. There was no visibility on License Subscription versus Usage which resulted in increase in License Costs Q-o-Q.
Birlasoft Solution
Birlasoft did ServiceNow License Optimization Assessment to understand and analyze the demand vs utilization and utilization of various licenses.
Birlasoft developed custom Automation Scripts for License release, automated the workflows for License reduction, automated Utilization Reports, Custom Dashboard Report and Catalog Item for License distribution.
Value Delivered
The deployment of the Birlasoft solution resulted in -
- 38% Reduction in License Usage
- 29% Reduction in Business Stakeholder Licenses
- 20% Reduction in License spend
