The hurdles customer faced in managing its operations required an Onsite-Offshore model to reduce the impact on cost and timelines. Here's how Birlasoft addressed customers' concerns.
Infor M3 Upgrade
Birlasoft has had more than a decade-long engagement with the customer and has taken full responsibility for migrating them from Infor M3 old version to latest version, on top of providing them functional support since 2008. The upgrade to the latest M3 version brought various additional functionalities onboard, including (but not limited to) the Infor OS, an improved platform with superior capabilities necessary for any third-party integrations or add-on tools in the future.
The customer lacked a single-window solution for their problems, and Birlasoft delivered it at a competitive price point.
Multiple Environments for The Infor Xi Platform
Apart from the M3 upgrade project, which was delivered in 5 phases viz., Inception, Elaboration, Construction, Transition, and Go Live, Birlasoft was also responsible for developing three different environments of the Infor Xi Platform. These environments, Dev, Test, and PRD, included M3 and its peripheral systems and were per the best practice of keeping the development, testing, and production environment separate.
Unit Testing of Business Processes
Birlasoft performed the primary unit testing of major business processes and ensured that M3 worked with the migrated data. The goal was to verify that the integrations ran in conjunction across all the business process areas. The firm also ensured the GDPR data management functioned harmoniously after the updated integrations were established with the finance module along with other third-party tools.
Training the Trainer and Regular Support
The firm took the responsibility of training the Global Process Owners (GPOs) for using M3 as a part of the Infor Xi platform. In the process, about 15 GPOs were trained. On top of that, Birlasoft is currently providing support for any day-to-day issues across all business functions.