Rising application complexity due to customizations
Over time, the client’s legacy PLM deployment had acquired an increasing number of customizations, and any updates to the Change Control Framework (CCF) further added to the complexity. As these customizations were supported by multiple vendors, their source code was not available in-house. Moreover, many of these customizations within the platform grew dependencies which made the application intolerant to failures – such failures contributed to prolonged business disruptions. At the same time, reliance on external IT vendors to support the customizations bled revenues.
Infrastructure bottlenecks cause business disruptions
The legacy PLM solution from Oracle leveraged an outdated technology stack, which made the deployment vulnerable to evolving digital security threats. To manage this risk, security patches were applied, or new certificates added, but this required additional tools and utilities that impacted other integrations while also causing data transfer failures. Ultimately, infrastructure bottlenecked business operations and consumed significant resources to maintain. What was needed, instead, was a PLM solution that could simplify and improve core processes.
Legacy PLM necessitates disparate systems for data management
Large-scale medical care products manufacturers transact with significant volumes of data on a day-to-day basis. In the case of our client, the legacy PLM solution could not handle items, bill of materials (BOM) and customer and supplier management data. To this effect, other legacy systems like AMAPS and Info center were used to manage these data entities. As a result, business users had to refer to disparate software systems to execute processes involving enterprise product data; this ultimately impeded the transformation of business use cases and global supply chain processes.