Customer Overview
The customer is a leading global retailer with 17,000+ employees and 2,500+ shops across the globe.
Business Challenges
The customer faced instability in their existing Hosted DC environment leading to business downtime. There was high backup restoration time, high dependency on the Private cloud vendor and lack of HA & DR for their business-critical applications.
Birlasoft Solution
Birlasoft proposed Infrastructure move from the Hosted DC to Public Cloud (GCP) for High Availability. Cloud Operations on GCP is done using Birlasoft Sigma platform deploying IT Operations Management and IT Services Management modules. The backup clients were migrated to a new solution – GCP Native backup solution with Click Recovery.
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Value Delivered
With Birlasoft's solution and execution, the customer was able to achieve:
  • Accelerated cloud adoption and powered innovation by allowing seamless integration with NextGen technologies
  • 99.9% Availability on GCP was significantly higher than what was achieved in the Hosted data center
  • Sigma platform enabled real time visibility into alerts
  • Migration to the new backup solution helped optimize the backup storage costs
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