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Customer Overview
A major American automotive components company initiated the IT separation of one of its divisions, which had significant operational and infrastructural entanglements with another internal division and shared services. The goal was to establish the division as an independent entity with its own IT infrastructure, security systems, and service management capabilities, impacting over 9,000 employees across 75+ locations in three continents.
Business Challenges
The separation was complex due to deeply integrated systems and evolving requirements. Key challenges included setting up of new infrastructure at two DCs and multiple sites, setting up a new Active Directory, data and voice network separation for entangled and dedicated sites, creation of separate ServiceNow instance and migration of all modules and catalogs, migration of users and services without disrupting operations, and ensuring robust security for the newly independent entity.
The Solution
Birlasoft delivered the IT separation engagement in two phases. The first phase focused on setting up a new Active Directory, partial implementation of security tools, MECM migration, and partial network separation. The second phase included the deployment of new data centers, full security implementation, complete network and voice separation, and the migration of disentangled division with its group of users back to the parent organization.
A separate instance of ServiceNow was created for the new entity along with requisite modules and catalogs and integrated with all required applications.
Security tools such as Splunk, Rapid7, Imperva, CrowdStrike, and Zscaler were deployed, along with Microsoft Defender’s EASM and email security. Infrastructure was established across multiple sites, and a couple of new data centers were set up. A new telephony network was implemented using Cisco CUCM, and applications like Lotus Notes and Oracle Forms were redeployed. Birlasoft managed the user migration and provided full infrastructure support throughout the transition.
Value Delivered
- Completed the IT separation on time and within budget.
- Established a secure, independent IT infrastructure.
- Reintegrated users from the disentangled group back to the parent organization.
- Created a dedicated ServiceNow environment.
- Deployed advanced security tools and frameworks.
- Enabled the division to operate independently with no residual entanglements.