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Customer Overview
The client is a leading U.S.-based pharmaceutical company specializing in quality-compliant, sterile compounding pharmacy services across all 50 states. The organization supports critical care areas such as pain management, labour and delivery, general medicine, and syringe-based services. With over 1,000 employees, the company depends heavily on a stable, compliant, and high-performing ERP environment to manage production, order fulfilment, and operational continuity.
Business Challenges
The client was experiencing unstable ERP performance in their Azure environment, which caused delays in production and order fulfilment. The existing infrastructure presented compliance gaps related to SOC 2 Type II requirements—critical for regulated pharmaceutical workloads. Further, operational inefficiencies such as slow incident response, lack of environment standardization, and frequent availability issues impacted uptime and business continuity. The absence of effective high-availability configurations and inconsistent deployments created ongoing disruptions to critical business processes.
The Solution
Birlasoft proposed and executed transformation of the client's Infor ERP platform by migrating it from Azure to an AWS cloud environment built on a SOC 2 Type II compliant foundation. Leveraging Birlasoft’s AWS platform and Terraform-based Infrastructure as Code (IaC), the team established a secure, scalable, and audit-ready cloud landscape. The migration was executed with zero downtime while also modernizing the ERP ecosystem with updated operating systems, databases, and integration services. Additionally, Birlasoft implemented a comprehensive CloudOps support model using the Birlasoft Sigma Platform, delivering 24x7 monitoring, patching, backup, governance, and continuous optimization.
Value Delivered
- 99.95% availability achieved for the production Infor ERP application.
- 40% improvement in application performance through right-sized and optimized cloud infrastructure.
- 60% faster incident response enabled by SLA-driven CloudOps processes.
- 100% compliance with SOC 2 Type II requirements through a secure AWS environment.