Migrate opportunity data to the cloud, speed up the end-to-end quote process with digitally-augmented workflows for dealers and employees, and reinvent customer and partner experience for an omnichannel world with tightly-coupled commerce and ERP cloud solutions.
Our cloud, DevOps, and data experts initially sought to reinvent our client's partner program by deploying advanced capabilities within their opportunity management environment. Moreover, we integrated opportunity management and dealer connection applications to help our client power a simplified partner program that brought native marketing and sales support to their distribution network.
A focus drove our work with the client to improve the overall demand generation ecosystem by improving the digital experience of all stakeholders involved in the process.
A key aspect of the overall transformation was moving the data from the local databases to SAP Cloud. Multiple applications could now ingest this data by taking opportunity data to the cloud, which allowed us to build digital continuity in the end-to-end quote process.
In addition, the client's existing SAP Hybris implementation was tightly integrated with the ERP, enabling employees to connect incoming demand signals to the right points in the distribution network. Moreover, dealers could now reach out to customers in real-time and increase their sales volumes by delivering a better experience to end customers.
In addition, our teams also collaborated with the client to understand and mitigate the pain points in the existing subscription process. They suggested improvements in the opportunity management process models.
Ultimately, we facilitated an omnichannel experience transformation for the client, in the aftermath of which customers, dealers, and employees connected via a single platform - which empowered the business to orchestrate a seamless experience for the end customer with a faster and more streamlined quote process.