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Customer Overview
The client is a global technology services organization with 55,000+ employees. They required a unified digital platform to streamline HR, finance, and technology operations while enhancing user experience and enabling secure mobile access.
Business Challenges
The client was operating with manual and siloed processes, basic workflows in legacy systems, and lacked a dedicated finance tool. Support was primarily email-based, the UI/UX was outdated, there was no mobile application, and analytics capabilities were non-existent. Integration and automation posed significant challenges.
The Solution
Birlasoft delivered a comprehensive solution including 200+ applications across HR, finance, and technology domains using low-code/no-code AppEngine capability of ServiceNow. The implementation included setting up a unified service desk, intranet and alumni portals. Omni-channel support including mobile, email, portal, and virtual agent, and enhanced mobile security with IP control was enabled. Custom dashboards and reports were developed to provide actionable insights.
Value Delivered
- 200+ HR, Finance & Tech Apps Developed
- $700K cost saving on HRSD licenses
- $300K cost saving on mobile security subscription
- Unified Service Desk, Intranet and Alumni Portals