Leveraging the Birlasoft Smart AMS Approach to help find solutions to all the challenges:
Many organizations often spend millions of dollars on implementing solutions and making business processes more efficient but they often leave the real value of these solutions untapped. They succumb to the common misconception that creating the system is an end; once the ribbon is cut, the benefit is achieved, and new needs won't emerge. The timing and decisions for how an enterprise application will be serviced profoundly impact its total cost of ownership (TCO), risk, end-user satisfaction, and solution agility. Miscalculated budgets often lead to an increase in maintenance costs for the solution.
Birlasoft adopted the Smart AMS approach to clear the bottleneck for existing open tickets and enhancements. A dedicated and skilled functional and development team was assigned to clear the chart. Development processes are designed in a way so that our Englert's business analysts can also participate in the development process to minimize requirement understanding gaps and maximize the production output.
Birlasoft Round the Clock services
Birlasoft provided round-the-clock issue resolution services to Englert in different shifts. The dedicated email and contact numbers were given to the Englert team. As of now, Englert has services available during holidays, off-hours, and weekends.
Development and Issue Tracking
Birlasoft implemented Swift tools to track status, timelines, and resources for issues and developments. In addition, Swift tools derive all weekly/monthly reporting data.
Onsite Consulting and Training
Birlasoft's presence in the US region makes consulting and implementation more comfortable for Englert. They were provided On-site consulting services to utilize the Infor CSI product completely and improvise product knowledge. Birlasoft's team also carried out regular training programs for all modules across all business areas.
Post go live Training
Birlasoft conducted regular workshops onsite or online to Educate users for new and existing functionalities, Details training, workshops, and coaching towards best practice.
Handling Monthly Updates on Cloud
Birlasoft handles custom codes during monthly uplifts very smoothly and effectively with their specialized functional and technical team. The suffering from issues during uplifts were reduced from high to minimal or No issue, this enhances business productivity.
Managing Product Environment
Birlasoft manages all extensions (enhancements) during uplift, which Infor performs monthly. The handling of extensions is done better so that there will be no impact on the production server for business users.