Customer Overview
The customer is a large manufacturer of cement and Ready-Mix concrete in India and has operations across 500+ locations in India and a few countries in Asia.
Business Challenges
The customer was looking for a reliable partner for managing the AWS operations to ensure efficient & process driven managed services and strict SLA adherence.
Birlasoft Solution
Birlasoft implemented 24x7 operations providing round the clock support, SLA based delivery and ensured high conformance to metrics. Brought scalability & flexibility to operations with on-tap availability of skilled AWS SMEs, along with secure operations thereby ensuring that the customer's data is protected and meets the regulatory requirements.
Value Delivered
- Birlasoft was able to bring in 100% process led operations
- 24x7 availability of critical AWS infrastructure
- 100% strict SLA adherence
- 25% Reduction in AWS consumption charges
